Software vendors are determined to recover declining revenues as customers are moving to the cloud....
IBM software audits are becoming more and more common. Being properly prepared for an audit is your...
Since it unveiled its document-basedDigital Accessmodel last year, SAP has been encouraging its...
You worry about SAP indirect access. Other SAP customers grumble about it. SAP promises to address...
According to the filings for its Initial Public Offering (IPO), the ride-sharing company Lyft will...
For Silicon Valley experts, voicebots have long been the next major technology revolution after the...
The Information Technology Infrastructure Library (ITIL) in its new version 4 describes an...
With ITIL 4, the next evolutionary stage of best practices in service management was presented in...
Horst is a real star in the Telekom network. Almost everyone likes him, even though he is one of...
Some consumers prefer chatbots to real sellers, but despite impressive pilot projects they are yet...
IT Service Management Wissensmanagement
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix...