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Knowledge Management

3 reasons to use a Knowledge Base with Salesforce Lightning

27.01.2021 |

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate,...

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Knowledge Management

7 Step Checklist for Choosing a Knowledge Base

27.01.2021 |

Carmen Hermle

The best knowledge base software delivers measurable improvements for customer service teams struggling with information overload, long AHT and inconsistent...