A perfect experience and proactive service at the right time - that’s what customers expect. To unburden your service staff and keep your customers happy, there is a solution: digitalize and automate processes. By doing this, your employees can help as many customers as possible.
Digitalization saves time. Time that your staff can devote to customers.
In today’s fast-paced and increasingly digitalized world, one thing remains the same: satisfied staff and customers are the cornerstones of any successful business. We make sure that you benefit from all the advantages that a customer service tool can offer you.
Lower costs due to fast and accurate handling of support requests
A better customer experience thanks to personalized and effective customer support
A better customer experience thanks to significantly reduced susceptibility to errors
Strengthening customer loyalty through personalized experiences.
Improved efficiency and effectiveness of their workflows.
Consistent and seamless interactions across multiple channels
Scalable customer service requires a variety of tools and features to efficiently address your customers’ needs and to support the growth of your business.
We realize individual solutions for you together with our certified experts. You benefit twice: we rely on both our own solutions and those of our partner technologies Pega, Liferay and Disy.
Renowned companies - especially those in the financial services, insurance, public sector and healthcare industries - are increasingly relying on USU know-how combined with our partners’ products!
A high volume of inquiries and complex manual processes make it difficult to process customer requests quickly. At the same time, in-house service staff are dissatisfied with the internal processes of their organization and see considerable potential for improvement. Digital and automated service processes that can be flexibly adapted are essential for the efficient handling of customer concerns and to ensure staff satisfaction.
Customer service software helps companies respond more efficiently to customer inquiries and improve customer satisfaction. Typical features include ticketing systems, knowledge databases, live chat, email support, and often CRM integration as well. There are different types of customer service software solutions. These range from simple help desk systems to full automation of the entire customer service department, and are tailored to different business requirements.
Customer engagement aims to maintain and strengthen long-term customer relationships. It can encompass a range of solutions, including customer service software for direct support of customers with live concerns and problems.
CRM software facilitates the management of customer information and the maintenance of customer relationships throughout the entire life cycle, while customer service software focuses on the efficient handling of customer inquiries and problems. CRM software is designed for sales and marketing teams, as well as executives who strategically plan customer relationships. Customer service software is mainly designed for customer service representatives and support teams. In many cases, the CRM platform is a part of customer service software.