Customer Service

EN

Solutions

Solutions

USU Solution - Manage Cloud

Manage CloudEnsure efficient, secure, and cost-effective cloud operations.

USU Solution - Optimize IT Costs

Optimize IT CostsGet cost transparency and make sure you don't overspend.

USU Solution - Manage IT Risks

Manage IT RisksActively manage your risks and prevent critical incidents.

USU Solution - Maximize IT Efficiency

Maximize IT EfficiencyBoost efficiency with standardization and automation.

USU Solution - Optimize Customer Service

Optimize Customer ServiceAutomate to deliver more with less.

USU Solution - Improve Employee Experience

Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.

USU Solution - Utilize AI

Utilize AIUnlock the potentials of AI in your enterprise.

usu_itsm_itfm_gartner_LP-Header_1920x1080px

2025 Gartner® Market Guide for IT Financial Management Tools

Smarter Decisions Start With Clear IT Cost Transparency

Products

Products

IT Service Management

Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

IT Service Desk

All-in-one, modular solution for your IT.

IT Self-Service

Innovative solutions for IT support.

IT Service Catalog & SLA

Provide services to your customers.

IT Asset Management

Reduce costs & IT risks, stay compliant.

IT Change & Configuration Management (CMDB)

Overview of your IT infrastructure.

IT Service Portfolio & Design

Manage IT services over their entire lifecycle.

IT Project Portfolio Management

Gain control of your IT landscape.

Governance, Risk & Compliance

Enforce your IT strategy & reduce risks.

IT Financial Management

Plan, deliver, manage your IT services.

Enterprise Service Management

Build an intelligent digital workplace.

IT Asset Management

Smart IT Management: Lower Costs, Minimize Risk.

IT Asset Inventory

Full transparency across all IT assets.

Software Asset Management

AI-driven license management.

IT Asset Supplier & Contract Management

Manage the lifecycle of your IT assets.

Cut SaaS costs and avoid sprawl.

IT Asset Cost Transparency

Gain visibility into all IT costs.

SAM for Clients & Datacenter

License management of large vendors.

IT Asset Portfolio Management

Control your entire portfolio.

SAM for SAP® Software

Manage SAP licenses better.

Hardware Asset Management

Security, efficiency and compliance.

ITAM Managed Services

Continuous services and support.

Customer Service Knowledge Management

More than just a knowledge base.

Knowledge Center

Knowledge management that works your way.

Knowledge Self-Service

The response to modern customer needs.

Scale self-service with intelligent chatbots & 24/7 service.

Knowledge Analytics

Simple and fast reporting.

Boost productivity with AI agents that create, validate and deliver knowledge.

Knowledge Integrations

Seamless access to your knowledge.

One Platform to Monitor Your Entire IT Infrastructure.

IT Event Management

360° IT Monitoring with Event Correlation & SLA Optimization.

System Monitoring

Automated operation of your entire IT infrastructure.

Cloud Monitoring

Efficient Cloud Monitoring for Apps, Services & Processes.

Container Monitoring

Stable IT Services Through Smart Microservice Management.

End-to-End Monitoring

Enhance IT Service Quality for a Better User Experience.

Service Monitoring

Automated Monitoring for Secure, High-Performance Services.

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management.

Professional Services

Expert insights from the people who created the solution.

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

What is FinOps?

Unifying Finance & Operations in IT.

How to Optimize Pre-existing Cloud Licenses.

SaaS Management

Understand and make the most of your cloud software.

What is SaaS Management?

Tame your SaaS chaos—why SaaS management matters.

10 Ways to Master SaaS Contract Management

An essential guide with best practices.

usu-service-management_ai-features_1920x1080px

AI-Agents for ITSM

Revolutionize ITSM with AI Agents that automate ticket routing, speed up incident resolution, and elevate user and agent experiences.

More information

Cyber Resilience Act

Why USU

Why USU

Company

Mission Statement

Careers

Reach your goals

FAQ for Candidates

Customers

Success Stories

Customer Service Center

Customer Portal

Partners

Become a Partner

Sustainability & CSR

Whistleblower System

bosch_logo

IT Financial Management at Bosch

Bosch restructured IT services and introduced transparent cost control with USU.

Resources

Resources

Events & Webinars

Training Courses

Training Classes

2025-02-12_usu_forrester-wave-2025-q1_lp-header_1920x1080px

The Forrester Wave™: Software Asset Management Solutions, Q1 2025

The Best SAM Providers in 2025

Our Customers

Customer Service

Let's get in touch

Do you have questions or would like to learn more about our solutions?

English
Deutsch
Français
Italiano

Home
Resources

Resources

Content for Smart IT & Customer Service Management

Filter by

No Filters

221 results

Decorative image

USU Software Asset Management Earns The ITAM Review's Enterprise SAM Certification

Decorative image

Comparison of Leading IT Asset Management Providers

Decorative image

USU World North America

November 5 – 6, 2025

Decorative image

ITAM Forum Online Summit

Decorative image

USU SAM for Clients & Datacenter

Decorative image

Gartner® Market Guide for IT Financial Management Tools 2025

Decorative image

4 Steps to Regain Control Over Shadow IT

Decorative image

How AI is redefining the future of ITAM

Decorative image

USU SAM for SAP® Software

Decorative image

The Top Global Vendors for IT and Enterprise Service Management 2025

Decorative image

Is Your Knowledge Base Ready for AI?

Decorative image

Cut IT & SaaS Costs Fast Amid Tariff Pressure

Germany (Headquarter)

USU GmbH
Spitalhof
71696 Möglingen
Tel.: +49 714 14867 0

USA
USU Solutions Inc.
20 Guest St., Suite 202
Boston, MA 02135
Phone: +1 (617) 307-7733

Products

Why USU

Topics

Products

Customer Service Knowledge Management IT Asset Management SaaS Management FinOps IT Monitoring IT Service Management

Why USU

About us Management Locations Partner Careers Support News

Topics

ITSM ITIL BYOL FinOps SaaS Contracts Knowledge Base Knowledge Management Software Asset Management

Sign up for the latest news

See products in action

© 2025 USU Solutions Inc.

GTC Data Protection Policy Legal Notice