Resources Content for Smart IT & Customer Service Management

AI in IT service management is no longer a pioneering project - it has arrived in the real world. Learn more about it in this whitepaper.

Learn how accurate and quality-assured information increases customer and employee satisfaction

Learn how to manage complexity in today’s automotive industry

Learn about the development of knowledge management over time, the three major trends driving its increasing importance, and the benefits from the…

Customer service for a new generation of customers

Easy employee-access to knowledge is critical for your business’s success. In this white paper, see how Enterprise Knowledge Management introduces…

In this white paper, you will read how IT can bolster organizational resilience.

Getting complete and accurate data is the first step to managing your software estate. While pulling in data from on-premises sources can be…

In this white paper we'll show you the steps to implementing your ITSM tool successfully and provide you with proven tips from project practice.

What is the potential of algorithm-based data intelligence at the IT service desk? AI components are already included in software solutions for IT…

What are the challenges you must overcome to develop a predictive maintenance program? What does a tried-and-tested approach look like?

High-quality data is a foundational requirement for your ITAM success. This ITAM Review white paper explains the latest best practices for data…