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White Paper
Whitepaper: A Case for AI
AI in IT service management is no longer a pioneering project - it has arrived in the real world. Learn more about it in this whitepaper.
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White Paper
Predictive Knowledge Management for Customer Service
Learn how accurate and quality-assured information increases customer and employee satisfaction
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White Paper
Knowledge Management for Automotive
Learn how to manage complexity in today’s automotive industry
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White Paper
Why Knowledge Management is Undergoing a Renaissance
Learn about the development of knowledge management over time, the three major trends driving its increasing importance, and the benefits from the…
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White Paper
Knowledge Management in the Finance and Insurance Industry
Customer service for a new generation of customers
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White Paper
Enterprise Knowledge Management
Easy employee-access to knowledge is critical for your business’s success. In this white paper, see how Enterprise Knowledge Management introduces…
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White Paper
IT Trends 2021
In this white paper, you will read how IT can bolster organizational resilience.
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White Paper
The Data Discovery Pain in the As-a-Service
Getting complete and accurate data is the first step to managing your software estate. While pulling in data from on-premises sources can be…
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White Paper
Implementing IT Service Management Tools Successfully
In this white paper we'll show you the steps to implementing your ITSM tool successfully and provide you with proven tips from project practice.
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White Paper
Artificial Intelligence at the IT Service Desk
What is the potential of algorithm-based data intelligence at the IT service desk? AI components are already included in software solutions for IT…
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White Paper
Predictive Maintenance - faster than the fault!
What are the challenges you must overcome to develop a predictive maintenance program? What does a tried-and-tested approach look like?
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White Paper
The Critical Importance of Trustworthy Data in ITAM
High-quality data is a foundational requirement for your ITAM success. This ITAM Review white paper explains the latest best practices for data…
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