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Resources Content for Smart IT & Customer Service Management

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Guide

Smart Guide: Cloud Cost Control

Practice-oriented Tips for Efficient Cost Management in Your Cloud Environment.
Live Webinar

Webinar: How to Better Manage Your Cloud Cost

How to Better Manage Your Cloud Cost
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Online
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Live Webinar

Webinar: IT Visibility in the age of complex technology environments

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Online
📅
On Demand

Webinar: Successful Contract Negotiations With SAP® – Cloud And OnPrem

Contract negotiations with SAP are never easy. Without alternatives, SAP has a strong hand.
Study

Study: Cloud Cost Management 2022

This study investigates how companies manage and control their cloud costs today.
Event
USU World North America

USU World North America

Step away from your office chair and join your community of SAM & KM professionals for expert-run sessions, networking and good times.
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Las Vegas (Nevada, USA)
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Guide

S/4HANA Migration: Navigating the SAP® Multiverse

This smart guide will help you to keep your S/4HANA migration on track.
Report

Gartner® Report: Top 10 Gotchas When Licensing SAP® Software and SaaS

The new Gartner research helps you keep an eye on SAP licensing challenges and provides recommendations for your long-term software contracts
Report

Hybrid Cloud Cost Management Report 2022

Research in Action Study on Hybrid Cloud Cost Management for Large and Medium-Sized Enterprises
Report

The Top 10 Hybrid Cloud Service Management Vendors 2022

A useful guide to key market trends for hybrid cloud service management solutions.
On Demand

Why Nespresso relies on knowledge management to increase customer satisfaction and wins!

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.
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Online
On Demand

Webinar: Automated Agent Assistance

Reduce customer & agent effort for better experiences
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Online