Resources Content for Smart IT & Customer Service Management

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.

We are excited to show you the latest release of our USU Software Asset Management solution.

In this webinar ITAM evangelist Rebecca Horton reviews the benefits of gaining visibility into IT data for decision making and risk avoidance.

SaaS licenses may be easy to implement but can expose you to risks and hidden costs. In this webinar we share the 10 things to look out for in your…

A powerful guide to clear the junk in your costly SaaS trunk

How Knowledge Management can enable a differentiated customer experience.

In this webinar, you will learn the impact of Docker commercialization on your organization and how to deal with it.

Learn how to build an omnichannel Knowledge Management System that actually works to improve employee efficiency and reduce turnover.

This webinar explains how to implement the most important O365 optimization strategies for the coming year.

Software Asset Management isn’t one size fits all, so it’s crucial to identify tool requirements and roadmap your SAM program goals long before…

To maximize the value of your Knowledge Management investment, you’ll need to track KPIs through analytics and reporting. It’s important that your KM…

Maximize your software ROI with these tips and tricks for Software Asset Management experts.