Resources Content for Smart IT & Customer Service Management

How to Better Manage Your Cloud Cost

Contract negotiations with SAP are never easy. Without alternatives, SAP has a strong hand.

Step away from your office chair and join your community of SAM & KM professionals for expert-run sessions, networking and good times.

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.

Reduce customer & agent effort for better experiences

We are excited to show you the latest release of our USU Software Asset Management solution.

In this webinar ITAM evangelist Rebecca Horton reviews the benefits of gaining visibility into IT data for decision making and risk avoidance.

SaaS licenses may be easy to implement but can expose you to risks and hidden costs. In this webinar we share the 10 things to look out for in your…

A powerful guide to clear the junk in your costly SaaS trunk

How Knowledge Management can enable a differentiated customer experience.

In this webinar Rebecca Horton reviews the benefits ITSM and SAM teams working together