Resources Content for Smart IT & Customer Service Management

SAMS Europe 2022: From 03-05 October you can experience the leading event for SAM in Europe live. You can expect practical presentations, insights…

Learn how USU's knowledge management tools have enabled Nespresso to have real-time access to all information to boost customer experience.

We can’t wait to be back at Customer Contact Week in Nashville, October 12-14.

We are excited to show you the latest release of our USU Software Asset Management solution.

In this webinar ITAM evangelist Rebecca Horton reviews the benefits of gaining visibility into IT data for decision making and risk avoidance.

SaaS licenses may be easy to implement but can expose you to risks and hidden costs. In this webinar we share the 10 things to look out for in your…

A powerful guide to clear the junk in your costly SaaS trunk

How Knowledge Management can enable a differentiated customer experience.

In this webinar Rebecca Horton reviews the benefits ITSM and SAM teams working together

Customer experience is one of the biggest customer retention strategies

Find out how KM can increase customer satisfaction, retention and profitability

In this webinar, you will learn the impact of Docker commercialization on your organization and how to deal with it.