Resources Content for Smart IT & Customer Service Management

Extend your knowledge base to your website for smarter self-service

Pega, low-code. Strategy and technology: How to implement the development concept.

Pega, digital Process automation. Are your automation efforts falling short? Learn how digital process automation (DPA) can help you transform today.

Achieving omni-channel service is easier said than done. To succeed, your organization will have to overcome these common roadblocks.

Complete inventory for cloud, data center and desktops

A Software Asset Management (SAM) tool can help you lower your license costs, minimize your audit risk and contribute to your company's success! It…

Once you have switched to Digital Access, there's no turning back. Digital Access documents are now a focal point of SAP's attention, so existing…

USU Knowledge Management offers built-in e-learning to enable service teams to deliver consistent experiences that delight customers and keep them…

Retail customers expect context- sensitive, immediate online support. See how to provide it with USU Knowledge Management’s Web Self-Service with…

With over 20 years of pure knowledge management experience, USU offers the most comprehensive solution on the market, from contact centers and help…

Analyzing your Operations is as Easy as Pie Charts

In this day and age, companies depend on a smooth IT operation. It is therefore all the more important that there are experts who know your IT always…