Resources Content for Smart IT & Customer Service Management

Did you know that approximately 85% of SAP’s annual revenue is generated from its existing customer maintenance and on-going business? This means…

Oracle license management is so complex that many Oracle customers avoid understanding their licenses. But lurking in that complexity is negotiating…

Make the best software & cloud decisions for your business

This smart guide shows you how to write engaging, clear knowledge base articles which are easy for users to understand.

Knowledge Management platform offers KPI improvements. Save money, improve customer experience and agent satisfaction.

Take a deep dive into the SaaS spend challenge based on real experiences with Salesforce.

Engaging stakeholders is the key to successful Software Asset Management. Learn how to build relationships and secure their support, as well as how…

Get full performance from your critical cloud infrastructure

Knowledge management is a decisive success factor for customer service. Proactively capture and document knowledge centrally in one platform.

Using decision trees in your customer service and customer support efforts can benefit organizations in every industry. Decision trees standardize…

Reach your business goals by using chatbots and virtual assistants with important communication and support channels for customers and employees.

Take the agony out of your SAP® audit with SAP license management tips and tools and turn the pain of your next SAP audit into your gain