Resources Content for Smart IT & Customer Service Management

How Knowledge Management can enable a differentiated customer experience.

In this webinar Rebecca Horton reviews the benefits ITSM and SAM teams working together

Customer experience is one of the biggest customer retention strategies

Find out how KM can increase customer satisfaction, retention and profitability

Extend your Knowledge Base to your Website

AI in IT service management is no longer a pioneering project - it has arrived in the real world. Learn more about it in this whitepaper.

Learn how accurate and quality-assured information increases customer and employee satisfaction

Learn how to manage complexity in today’s automotive industry

Learn about the development of knowledge management over time, the three major trends driving its increasing importance, and the benefits from the…

A powerful guide to clear the SaaS junk in your software trunk

Customer service for a new generation of customers

The USU SAM Summit 2022 will provide you with 3 hours of concentrated expertise, best practices and impulses on the topic of software asset…