Resources Content for Smart IT & Customer Service Management

Tackling IT complexity efficiently with modern infrastructures

Your complete ITAM playbook for upcoming licensing and subscription pricing changes across Microsoft products - O365, Windows 365 and more

In this e-book, you will learn what standards ITIL 4 sets for IT monitoring and why you should concentrate on ITIL-certified software when procuring…

Learn how to build an omnichannel Knowledge Management System that actually works to improve employee efficiency and reduce turnover.

This webinar explains how to implement the most important O365 optimization strategies for the coming year.

Is Open-Source IT Monitoring right for me? This E-Book will discuss some of the advantages and disadvantages of open-source versus commercial IT and…

Software Asset Management isn’t one size fits all, so it’s crucial to identify tool requirements and roadmap your SAM program goals long before…

Retail customers expect context- sensitive, immediate online support. See how to provide it with USU Knowledge Management’s Web Self-Service with…

With over 20 years of pure knowledge management experience, USU offers the most comprehensive solution on the market, from contact centers and help…

Analyzing your Operations is as Easy as Pie Charts

See how to optimize your knowledge management system and processes after implementation and continuously improve the ROI your KM system generates as…

Reduce customer & agent effort for better experiences