IT service alerting

Reduce outages and downtimes with professional IT alarm management

Protect systems and processes

Integrated alerting enables operational teams, service owners, and management to respond quickly, no matter where they are. Alarm Management ensures your respond to incidents quickly, reliably, and effectively before it impacts important systems and processes. This significantly reduces the time you need to troubleshoot.


Variety of alerting media

  • Voice over IP, Voice over GSM
  • SMS
  • Email
  • Skype for Business and Microsoft Teams
  • Smartphone push
  • USU Alert app
  • And more

On-call planning

An on-call schedule can be stored in the USU system. The assignment of on-call members is always flexible and customizable.

IT Service Alerting app

  • Push notification
  • Alert overview
  • Availabilities
  • On-call shifts
  • Calendar
Variety of alerting media
On-call planning
IT Service Alerting app

Selected features

Variety of alerting media and alert app with push notifications

Alerting secured through escalation levels within an on-call shift

Prioritized alerts

Alert overview including root cause analysis

On-call planning

Multiclient dashboards

Efficient alarming with AI

Your IT usage is dynamic fixed, so why shouldn’t your IT monitoring system be dynamic? Our AI-enabled assistant uses self-learning algorithms to continually calculate and adjust thresholds based on your historic data. This approach improves alarming quality and early anomaly detection, so you can focus on your core tasks.

White Paper

IT Service Alerting

Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a system after an outage.

Want to learn more about our IT Service Alerting solution?

Let us share our solution with you — at your convenience and with no obligation — in person or online.