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USU Software Asset Management ➤
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Cloud Cost Management as a Service ➤
Optimization for Engineering Software ➤
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SAM Services ➤

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Knowledge Management for Customer Service ➤
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Automotive ➤
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IT Service Desk ➤
IT Self-Service Management ➤
IT Service Catalog & SLA ➤
IT Asset Management ➤
IT Change & Configuration Management ➤
IT Financial Management ➤
IT Monitoring ➤
IT Service Portfolio & Service Design ➤
IT Project Portfolio Management ➤
IT Governance, Risk & Compliance ➤
Hybrid Cloud Management ➤
Knowledge Management for IT ➤

Products
Employee Service Management ➤
Customer Service Management ➤

Products
IT Self-Service ➤
Customer Self-Service ➤
Employee Self-Service ➤
Self-Service Portal ➤
Chatbots ➤
Voicebot ➤

Products
IT Event Management ➤
System Monitoring ➤
Cloud Monitoring ➤
End-to-End Monitoring ➤
Service Monitoring ➤
IT Service Alerting ➤
Services
Professional Services & Training ➤

Products
Cloud Cost Management as a Service ➤
Hybrid Cloud Management ➤
Cloud Governance ➤

Services
Digital Customer Experience ➤
Digital Process Automation ➤
Application Management Services ➤
E-Government Solutions ➤
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Custom Software Development ➤
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Artificial Intelligence (AI) - The Booster of Efficiency and Quality

With AI, rigid rules are a thing of the past.

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Cloud Management - Putting you back in control

The number of cloud services in enterprises is exploding...

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Service Automation - Faster Processes and Lower Costs

Faster throughput times, better quality, lower costs - this is not squaring the circle.

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Managed Software - Eliminates Resource Bottlenecks

Software-as-a-Service relieves the burden on your IT. However, managed software goes much further.

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USU Software Asset Management

Benefit from the superpowers and create more value in your IT estate with our certified SAM Tool

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License Management

Reduce costs, and complexity of software and cloud licenses

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» What is Software Asset Management?

Discovery

Turn software and cloud data into SAM strategy

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» What is Software Asset Management?

SaaS Optimization

Understand and make the most of your cloud software

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» What is Software Asset Management?

Oracle Optimization

Lower your costs & contracts with verified data

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» What is Software Asset Management?

Optimization for SAP®

Cut SAP costs, keep SAP® compliance

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» What is Software Asset Management?

Cloud Cost Management as a Service

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

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Optimization for Engineering Software

The key to optimizing and allocating license costs for your Engineering Software

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» What is Software Asset Management?

Professional Services

SAM services designed around your needs

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» What is Software Asset Management?

USU Knowledge Management

More than just a knowledge base

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Knowledge Management for Customer Service

The leading knowledge base software for customer service

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» What is knowledge management?

Knowledge Management for IT

Professional knowledge management for IT services

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» What is knowledge management?

Knowledge Management for Enterprise Services

Drive your success with a predictive enterprise knowledge base

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» What is knowledge management?

Deliver Scalable Self-service with Intelligent Chatbot Software

Increase engagement with 24/7 interactive support

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» What is knowledge management?

Professional Services for USU Knowledge Management

Harness the full potential of your knowledge management solution

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» What is knowledge management?

Knowledge Management for Automotive

The Leading Automotive Brands Rely on USU

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Knowledge Management in the Finance and Insurance Industry

Customer service for a new generation of customers

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Supercharge Manufacturing Success with Knowledge Management

How knowledge management can streamline your customer service

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USU IT Service Management (ITSM)

Plan, deliver, and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution

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IT Service Desk

The all-in-one, modular solution for your IT support

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IT Self-Service

Innovative Solutions for IT Support

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IT Service Catalog & SLA

Display available services so your customers can access them

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IT Asset Management

Manage your IT assets over their entire lifecycle

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IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

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IT Financial Management

Plan, deliver, and manage your IT services with ease

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USU IT Monitoring

Get a comprehensive, centralized view of your IT and IT services with a single solution

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IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

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IT Project Portfolio Management

Gain Control of your IT Landscape

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Governance, Risk & Compliance

Effectively enforce your IT strategy and reduce risks

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Hybrid Cloud Management

The all-in-one, modular solution for consolidated administration of your infrastructure — in the cloud and on-premises

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Featured Content

» Hybrid-Cloud vs. Multi-Cloud: What's the difference?

Knowledge Management for IT

Professional knowledge management for IT services

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USU Enterprise Service Management

Build an intelligent digital workplace

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Employee Service Management

Providing all in-house services quickly and efficiently

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Customer Service Management

Provide your customers with high-quality services

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USU Self-Service Management

Improve your services with automated digital workflows

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IT Self-Service

Innovative Solutions for IT Support

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Customer Self-Service

Faster Service Without the Tickets

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Employee Self-Service

Save Time with Automated, Seamless HR Processes

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Self-Service Portal

Ensure customer satisfaction with fast, intuitive self-service

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Deliver Scalable Self-service with Intelligent Chatbot Software

Increase engagement with 24/7 interactive support

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Featured Content

» What is knowledge management?

Voicebots - Improve service with intelligence voice assistants

Meet your new team of digital service agents: Alexa, Siri and Google Home

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» What is knowledge management?

USU IT Monitoring

Everything in view, everything under control: Monitor your entire IT infrastructure with a single solution

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IT Event Management

Full 360° monitoring of your IT operations with centralized event correlation, SLA optimization, and ticket reduction

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System Monitoring

Automated operation of your entire IT infrastructure

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Cloud Monitoring

Efficiently automate monitoring of all your cloud applications, services, and processes

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End-to-End Monitoring

Improve quality and monitoring of your IT services for the best user experience

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Service Monitoring

Ensure efficient, automated monitoring and secure performance and availability of your services and processes

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IT Service Alerting

Reduce outages and downtimes with professional IT alarm management

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Professional Services & Training

Expert insights from the people who created the solution

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USU Cloud Management

Managing Your Multi Cloud

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Cloud Cost Management as a Service

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration

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Hybrid Cloud Management

The all-in-one, modular solution for consolidated administration of your infrastructure — in the cloud and on-premises

➲ Read more

Featured Content

» Hybrid-Cloud vs. Multi-Cloud: What's the difference?

Hybrid Cloud Governance

Securely govern two environments with precise visibility

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USU Digital Consulting

Customized IT solutions from business analysis to operation

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Digital Customer Experience

Inspiring experiences along the entire digital customer journey

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Digital Process Automation

Digitize and automate business processes efficiently

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Application Management Services

Reliable support for your application over the entire life cycle

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E-Government Solutions

Speed up digital transformation in public administration

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Expert Staffing

Expand development capacities and expertise

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Custom Software Development

Development and delivery of complete individual software solutions

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Liferay DXP

Digital Experience Platforms
from the Market Leader

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Pega

Certified experts for your Pega projects

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USU AI Services

Using data intelligently – in every department

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AI Industrial Analytics

Data Driven Services for Engineering and Manufacturing

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Ready for our team?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

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Looking for the right job?

Are you looking for a new job, an apprenticeship or a freelance project? You and USU could be a perfect match.

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Reach your goals?

Profit from our comprehensive career-development program

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Take the first step to your future

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Any questions?

Everything you need to know about the application process.

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← Trends
Artificial Intelligence (AI)
Cloud Management
Service Automation
Managed Software

← Solutions
Solutions
USU Software Asset Management →
USU Knowledge Management →
USU IT Service Management →
USU Enterprise Service Management →
USU Self-Service Management →
USU IT Monitoring →
USU Cloud Management →
USU Digital Consulting →
USU AI Services →

← USU Software Asset Management
USU Software Asset Management
Products
License Management
Discovery
SaaS Optimization
Oracle Optimization
Optimization for SAP®
Cloud Cost Management as a Service
Optimization for Engineering Software
Services
SAM Services

← USU Knowledge Management
USU Knowledge Management
Products
Knowledge Management for Customer Service
Knowledge Management for IT
Knowledge Management for Enterprise Services
Chatbots
Services
Professional Services
Industries
Automotive
Finance and Insurance
Manufacturing

← USU IT Service Management
USU IT Service Management
Products
IT Service Desk
IT Self-Service Management
IT Service Catalog & SLA
IT Asset Management
IT Change & Configuration Management
IT Financial Management
IT Monitoring
IT Service Portfolio & Service Design
IT Project Portfolio Management
IT Governance, Risk & Compliance
Hybrid Cloud Management
Knowledge Management for IT

← USU Enterprise Service Management
USU Enterprise Service Management
Products
Employee Service Management
Customer Service Management

← USU Self-Service Management
USU Self-Service Management
Products
IT Self-Service
Customer Self-Service
Employee Self-Service
Self-Service Portal
Chatbots
Voicebot

← USU IT Monitoring
USU IT Monitoring
Products
IT Event Management
System Monitoring →
Cloud Monitoring
End-to-End Monitoring
Service Monitoring
IT Service Alerting
Services
Professional Services & Training

← System Monitoring
System Monitoring
Mainframe Monitoring
Data Center & Building Infrastructure
Server & Application Monitoring inclusive Capacity Management
Container Monitoring

← USU Cloud Management
USU Cloud Management
Products
Cloud Cost Management as a Service
Hybrid Cloud Management
Cloud Governance

← USU Digital Consulting
USU Digital Consulting
Services
Digital Customer Experience
Digital Process Automation
Application Management Services
E-Government Solutions
Expert Staffing
Custom Software Development
Technology Partners
Liferay DXP
Pega

← USU AI Services
USU AI Services
Products
AI Industrial Analytics →

← AI Industrial Analytics
AI Industrial Analytics
Condition Monitoring
Predictive Maintenance
Predictive Quality
Machine Fingerprint

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Customers →
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Customers
Success Stories
Customer Service Center

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Trainings
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About USU →
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← About USU
About USU
Management
Locations
Contact

← Investor Relations
Investor Relations
USU Share Information
Financial Figures
Financial Reports
Financial Analysis
Ad-Hoc Announcements
Financial Calendar

← Sustainability
Sustainability
Company mission statement
Whistleblower system

← Partner
Partner
Find Partner
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Reach your goals
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System Monitoring Automated operation of your entire IT infrastructure

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Overview Insights Customers Contact

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Overview of IT Infrastructure Monitoring

Whether on-premises or in the cloud: Our solution ensures your hybrid IT infrastructure is efficiently monitored by applying reliable error analysis and troubleshooting.

Mainframe Monitoring

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Data Center & Building Infrastructure

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Server & Application Monitoring with Capacity Management

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Container Monitoring

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USU insights

IT Service Alerting

Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a…

Container Monitoring with USU IT Monitoring

Monitoring your containers and microservices

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IT Service Alerting Container Monitoring with USU IT Monitoring

Smart Businesses use System Monitoring

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Success Story

Success Story

Success Story

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Solutions

USU Software Asset Management (SAM)
USU IT Service Management (ITSM)
USU Enterprise Service Management
USU Self-Service Management
USU Knowledge Management
USU IT Monitoring
USU Cloud Management
USU Digital Consulting
USU AI Services

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What is SAM?
What is Knowledge Mangement?

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