IT Change & Configuration Management (CMDB)

Comprehensive overview of your IT infrastructure

Transparent infrastructure

Depend on our Configuration Management Database (CMDB) and ITIL®-compliant change-management processes for secure, uninterrupted IT operations. They ensure you efficiently carry out all adaptations to your IT infrastructure in a controlled manner with minimal impact to ongoing business operations and IT services.

Our solution lets you:

  • Visually depict all IT components (configuration items — that is, CIs) needed for IT services or applications and their relationships and dependencies
  • Map physical, virtual, and cloud components from asset management and design services
  • Maintain and adjust CMDB data and structures either manually using drag and drop or through automated provisioning processes
  • Create audit-compliant documentation for all changes using the change process
  • Automatically compare with physical inventory data to identify unapproved changes or changes made incorrectly
IT Asset Management IT Service Portfolio & Service Design
USU IT Service Management

Zero in on dependencies and risks

Our ITIL®-compliant configuration management database (CMDB) forms an important foundation for low-risk, secure IT operation and:

  • Graphically displays CI dependencies — including the customer, the service, and the infrastructure components
  • Displays error statuses from monitoring
  • Determines the effects and risks of changes (impact analyses)
  • Identifies the causes of incidents (root cause analyses)
change risk assessement

Pinpoint deviations between target and actual inventories

Achieve high-quality data through separation between the target and actual inventories and automates:

  • Maintenance of the target inventories by applying ITIL® processes
  • Import of the actual inventory using existing inventory or discovery tools and/or our integrated Discovery & Inventory Management solution
  • Reconciliation of overlapping scanner data to identify duplicates
  • Target-actual reconciliation so you can identify changes that haven’t been approved or carried out yet
itsm it service desk fehlersuche cmdb monitor en
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Merge configuration data from different sources

Integrate easily external data sources for a federated CMDB:

  • Any data sources you want are linked and integrated through interfaces
  • Configuration data remains in the source systems and is not duplicated
  • A cross-system, uniform data model is unnecessary
data hub connectors

Reduce risk to infrastructure changes

Our ITIL®-compatible change-management processes reduce the risks involved in changes you make to your IT infrastructure and:

  • Offer standardized processes for requesting, planning, approving, and implementing changes
  • Flexibly adapt processes for standard, normal, and emergency changes
  • Initiate change processes from the troubleshooting process (request for change — that is, RfC) or by using the service catalog (service request)
  • Automate calculation of change risk and detect competing changes (change collision detection)
  • Automate frequent changes such as updates and security patches using the Cloud & Data Center Management solution
  • Automate documentation of all changes in the CMDB
change collision

Securely rollout software releases

Securely integrate your new software releases into your productive environment with release management, which helps you to:

  • Plan releases and all task packages for the rollout (release packages and release units)
  • Plan, obtain approval, and execute release deployments through change processes
  • Seamlessly document all release versions as well as related changes in the CMDB
release planung beschreibung
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Want to learn more about our IT Change & Configuration Management solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!