Know your service, inside and out with detailed analytics and reports on engagement metrics, search patterns and insights to improve agent and content performance. Built-in reports deliver actionable insights for knowledge managers to identify content gaps, inquiry trends and search performance. Better plan your staffing requirements, training needs and uncover new opportunities for improvement.
USU Knowledge Management analytics tool helps you to reduce operating costs and improve performance in a variety of ways such as:
If you’re serious about optimizing customer experience, then it is critical to not let valuable data go to waste. Make data your friend.