Unymira is pleased to publish its latest case study from a U.S. customer. This client in the medical industry was successfully using Salesforce's CRM while their customer support department struggled with Salesforce Knowledge.
While ideal for simpler use cases, the customer found Knowledge Center's customer service focused product better tailored to their requirements and able to fully capture their workflows. Unymira offers a seamless integration with the Salesforce CRM meaning there were no additional programs to use and agents could continue to work natively within Salesforce.
Read the two page study to learn more about all the benefits.