Whether it’s Alexa, Google Home, or Siri — digital voice assistants have now become a part of everyday life. Move beyond frustrating IVR systems and serve customers effortlessly via natural language. With fast, 24/7 availability, voicebots open up new up-selling and cross-selling potential while offering quicker, more personalized service that remains consistent across all channels
Knowledge fuels all your support channels which is why there’s no need to reinvent the wheel to setup and deploy a voice assistant. Using USU’s innovative design, voice simply acts as another form of input which is relayed to your knowledge base’s existing bots. Customers interact with smart speakers or apps while their inquiry is routed to your knowledge management system and returned with an answer. Forget time-consuming content management in different places. As soon as your knowledge base is updated, the information is instantly available to your self-service, chatbots and voicebots.
Learn more about our solutions first-hand:
Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices