Voicebots – Improve service with intelligence voice assistants

USU

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Common Use Cases

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Why voicebots

24/7 omnichannel availability

Natural and intuitive services channel

Meet today’s customer expectations

Higher customer satisfaction

Innovative customer service feature

Benefits of our Voicebots

Achieve service excellence through quality-assured knowledge

No coding required for content changes and updates

Changes go live immediately - no additional content management

Short implementation time

Visual workflows for editors No re-approval by Amazon etc. for updates

Innovative customer service with Voicebots

Whether it’s Alexa, Google Home, or Siri — digital voice assistants have now become a part of everyday life. Move beyond frustrating IVR systems and serve customers effortlessly via natural language. With fast, 24/7 availability, voicebots open up new up-selling and cross-selling potential while offering quicker, more personalized service that remains consistent across all channels

Next Generation Chatbots

Fuel your bots with knowledge management

Knowledge fuels all your support channels which is why there’s no need to reinvent the wheel to setup and deploy a voice assistant. Using USU’s innovative design, voice simply acts as another form of input which is relayed to your knowledge base’s existing bots. Customers interact with smart speakers or apps while their inquiry is routed to your knowledge management system and returned with an answer. Forget time-consuming content management in different places. As soon as your knowledge base is updated, the information is instantly available to your self-service, chatbots and voicebots.

USU Insights

White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.

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White Paper