Voicebots - Improve service with intelligence voice assistants

Meet your new team of digital service agents: Alexa, Siri and Google Home

Why voicebots

24/7 omnichannel availability
Natural and intuitive services channel
Meet today’s customer expectations
Higher customer satisfaction
Innovative customer service feature

Benefits of our Voicebots

Achieve service excellence through quality-assured knowledge
No coding required for content changes and updates
Changes go live immediately - no additional content management
Short implementation time
Visual workflows for editors No re-approval by Amazon etc. for updates

Innovative customer service with Voicebots

Whether it’s Alexa, Google Home, or Siri — digital voice assistants have now become a part of everyday life. Move beyond frustrating IVR systems and serve customers effortlessly via natural language. With fast, 24/7 availability, voicebots open up new up-selling and cross-selling potential while offering quicker, more personalized service that remains consistent across all channels

Next Generation Chatbots
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Fuel your bots with knowledge management

Knowledge fuels all your support channels which is why there’s no need to reinvent the wheel to setup and deploy a voice assistant. Using USU’s innovative design, voice simply acts as another form of input which is relayed to your knowledge base’s existing bots. Customers interact with smart speakers or apps while their inquiry is routed to your knowledge management system and returned with an answer. Forget time-consuming content management in different places. As soon as your knowledge base is updated, the information is instantly available to your self-service, chatbots and voicebots.

KM USU Voicebots
White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.

White Paper

Using Decision Trees in Customer Service

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.

Hey Alexa, tell me more about USU’s voicebots

Learn more about our solutions first-hand: