To optimize its international customer service, a prominent German automotive manufacturer based in Stuttgart has chosen USU Knowledge Management to support its world-class user experience.
The auto industry leader needed to create a high-quality and innovative service experience for customers anytime, anywhere. As part of the ambitious service intiatiative, global customer contact centers will be successively equipped with USU Knowledge Management over the next several years. These will each serve one market and enable an omni-channel professional customer service experience via channels such as phone, email and social media.
USU is proud to be selected as the "best-of-breed solution", following an extensive evaluation process. In addition to the functional depth and integration capability of the USU solution, which specializes in contact center use cases, the deciding factor was USU’s proven expertise with international projects - particularly in the automotive industry.
"We are delighted to welcome another global knowledge management project and are excited to provide our customer with real added value for individual and service-oriented dialog with its customers," says USU Managing Director Sven Kolb.