USU predictive Knowledge Management solutions support your customer service team by delivering the tools it needs to serve customers whenever and wherever they need help.
Automatically ensure agents have accurate, up-to-date and quality-assured content at their fingertips. USU Knowledge Management provides agents with interactive support for guaranteed higher productivity and a better agent and customer experience.
Improve customer & agent experience while reducing operating cost.
Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.
Interactive, step-by-step guidance to the right solution. Create one process and deploy it to your agents, customers and chatbots.
Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.
Integrated e-learning is a quick and easy tool for training new employees and providing them information about new content. Reduce onboarding and training times while increasing user adoption.
Easily and clearly provide knowledge in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.
Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.
Chatbots answer service questions quickly, personally, and around the clock. They improve the customer experience and accelerate automation.
Taking a context-sensitive approach to providing dynamic service FAQs on your website significantly reduces frequent calls.
Serve your customers comfortably via voice assistants like Alexa.
Modern knowledge management improves agent and customer experience, while reducing operating costs.
Results of USU's study "Customer Service during the Corona Crisis"
Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
Learn more about our solutions first-hand: