Stadtwerke München

Future Secured: How USU IT Monitoring Keeps Munich Running Around the Clock

Experience the transformative journey of Stadtwerke München (Munich City Utilities) in our comprehensive case study, which marks the beginning of a new era of digital surveillance through the implementation of USU IT Monitoring solution. Faced with outdated monitoring technology, they opted for an innovative approach that allowed for seamless integration of all relevant systems and comprehensive, automated 360-degree monitoring of the IT infrastructure. This transition led to significant efficiency improvements and cost reductions. With over 55,000 incidents annually and a wide customer base, this solution not only secures significant efficiency gains but also ensures the reliability of critical infrastructures. Dive into a success story that demonstrates how advanced technology can sustainably improve the performance and reliability of a city's critical infrastructures, keeping Munich reliably operational 24/7.

SWM Building
Together with our technology partner USU, we were able to achieve the goal of a centralized, overarching event management. With the expanded alarm management, we now have a continuous, automated monitoring chain. This ensures that Munich is supplied safely and reliably around the clock.
Nina Michalakelis, System Administrator, Stadtwerke München

At a Glance


  • Stadtwerke München
  • Industry: Utilities

Key Figures

  • Approx. 55,000 incidents p.a.
  • Approx. 3,300 server systems
  • 7,500 client systems
  • Approx. 10,000 network connections
  • Approx. 1.3 million customer contracts

USU Solutions

  • IT Monitoring
    • 360-degree Monitoring
    • IT Event Management
    • IT Service Alerting

About the Project

The Challenge:

The previously used monitoring solution could no longer meet the demanding requirements for a centralized and largely automated monitoring of the organization-wide IT infrastructure. Therefore, Stadtwerke München (SWM) needed a superior professional monitoring solution that integrated all relevant source systems and provided a system-wide 360-degree view. The complex rule set from the "old landscape" had to be adopted without failures, along with the implementation of a modern alarm concept.

The Solution:

USU emerged as the winner in a tender process with the best technical and economic overall offer. Processes were standardized step by step, an event management platform was established, and various monitoring tools were connected. Many new interfaces ensured smooth data transfer within SWM's complex infrastructure. The on-call duty planning was also integrated into the USU tool.

The Result:

With the USU IT Monitoring solution, a holistic, practical concept for 360-degree visibility and monitoring of SWM's complete technical, partly critical infrastructure was established. Today's event management is the central authority for a superior, uniform, and comprehensive monitoring. With the integrated on-call duty planning and improved alarm management, significant efficiency gains and corresponding process cost effects are linked—minimizing the risk of system failures.

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