As part of the strategic realignment of Bosch IT into a service organization, the entire portfolio as well as the planning, calculation and billing of IT services is to be redefined, structured and implemented. A new service management solution is to ensure the holistic view of services and their costs in a transparent and standardized form – as the basis for the central management of the group-wide IT investments. An important prerequisite for this is, among others, a complete breakdown of the bill of materials for all services.
The implementation of the USU modules for the IT service management and the replacement of the legacy systems was done in several steps: Firstly, there was the definition and structuring of the services for the divisions CS (Client Systems) and IS (IT Security), followed by the integration of the planning, calculation and charging processes. Then the complex divisions DA (Business Applications) and OS (Operations) were changed over.
Today, the USU solution also provides an easy-to-understand and transparent overview in detail of the entire portfolio of the currently 4,000 IT services from Bosch, its composition, calculation and the prices. With the consolidated IT financial data, these can be planned, evaluated and managed. Worldwide, Bosch bills 3.5 million data records every month and assigns them to several thousand recipient cost centers based on usage.
With USU IT Service Management we have managed to support our complex global IT controlling processes end to end and thus to build a bridge between the technical and commercial worlds.
Anja Unglaub, Senior Vice President IT Transformation Robert Bosch GmbH
At a glance
Robert Bosch GmbH
- Approx. 400,000 systems in 74 countries
- approx. 4,000 business & supporting services
- 3,500,000 generated data records for billing per month
Change to a service provider for more productivity and innovation
In the course of the reorganization of Bosch Corporate IT (CI) towards a service-oriented IT service provider, the global IT controlling data and processes are to be optimized for a transparent IT financial management. For this, an overall solution was sought to support both the portfolio management as well as the planning, calculation and billing of the IT systems in an end-to-end and standardized manner. The goals of the program were the complete restructuring of the services, with the associated challenging bill of materials breakdown, the implementation of a service catalog and, based on this, the realization of the said IT financial management disciplines. After a comprehensive evaluation and decision process with several suppliers, various workshops, show cases and an intensive proof of concept based on demo systems, USU was able to convince the 20-man team from Bosch. In addition to the expertise of the USU team, the efficiency of USU IT Service Management, its modular structure, performance, integration capability and the possibility of using the system as a flexible development platform were decisive.
Transparency instead of black box
The focus of the first project phase was the definition and new structuring of the IT services. Up to now, around 35,000 of these services were mapped via a legacy system which in particular was no longer able to fulfill the high requirements with regard to transparency and standardization. Initially, the modelling of the services was done for the IT divisions CS (Client Systems) and IS (IT Security). For this purpose, the individual services were broken down into up to nine different service component levels down to the lowest assembly level. For this, bills of material structures with production factors and rules, for instance, linear or fixed dependencies, had to be defined. This was the prerequisite, for instance, for an effective demand planning on the business service level. The first step after the replacement of the legacy system was the implementation of the planning, calculation and billing processes in the USU solution. In the process, the system had to take into account in detail numerous special cases, for instance, country-specific prices or the Bosch “hub model”, in the mapping of the value flows. In a second step, the divisions DA (Business Applications) and OS (Operations) were changed over in 2021. Despite the complexity, the time pressure, the high specialist requirements and the coronavirus situation which necessitated remote working and virtual team meetings, there was a successful go-live start. The trusting and targeted collaboration between the project partners involved, Bosch, Cap Gemini and USU was the pivotal success factor in this.
IT financial management from one source
The first two months with the virtually seamless billing of all IT products and services in 2022 now also document the success in practice as well as the success of the project. For this, in each case, more than 1.5 million data records from more than 100 sources were processed and from this 3.5 million billing data records were generated in each case for several thousand recipient cost centers. The newly structured and standardized Bosch service range today incorporates a good 4,000 services with further country-specific service options. Transparent data and processes promote the common understanding of all divisions involved and the holistic view of the services. Overall, it was possible to reconcile the new service structure with all controlling and financial aspects and to map all corresponding requirements in the system. USU IT Service Management thus forms the basis for the effective planning, evaluation and management of the group-wide consolidated IT financial data and cost flows.
Want to learn more about our USU IT Service Management solution?
Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!