Smart IT & Customer Service Management Resources

Smarten up your services

USU Insights

Gartner Peer Insights ‘Voice of the Customer’ Report 2020

ITAM - Enterprise SAM Certification

ITAM - Certification Oracle Database Licenses

The Great Cloud Migration

SAP® Indirect Access vs. Digital Access

The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 1

SAP® License Management in a Digital World

Knowledge Management for Customer Service

White Paper: IT Service Alerting

Next Generation Chatbots

Using Decision Trees in Customer Service

📢︎ Insights

Gartner Report: Build the Right Justification for Moving to the Cloud

Gartner Report: Build the Right Justification for Moving to the Cloud