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Buyers Guide for Software Asset Management

Gartner® Report

Extend your Knowledge Base to your Website

Whitepaper: A Case for AI

Why Knowledge Management is Undergoing a Renaissance

Knowledge Management for Automotive

Predictive Knowledge Management for Customer Service

10 Ways to Write Airtight SaaS Contracts

Software Audit Defence Guide

How to Effectively Use Knowledge Management Analytics

Salesforce Licensing Guide

IT Monitoring Tool Selection

USU IT Monitoring Tool Selection Template

Eliminate Blind Spots with End-to-End Monitoring

Cloud Monitoring with USU IT Monitoring

Service Level Monitoring with USU IT Monitoring

IDC Study: Cloud Architectures and Infrastructures in Germany 2021

Ultimate Guide to Microsoft 365

ITIL 4 for IT Monitoring Explained

Is Open-Source IT Monitoring right for me?

Automated Agent Assistance

12 Steps to Optimize Your Knowledge Management System After Implementation

RFP Template for Knowledge Management

Knowledge Management for Local Governments

IBM Audit Playbook

USU IT Monitoring A Holistic Monitoring Solution

Container Monitoring with USU IT Monitoring

Chatbots – Ready for the Future?

How to Transition from SharePoint to Knowledge Management

CCW Market Study: Customer Contact Industry Review

Smart Guide: 7 Tips for Controlling Your Hybrid Cloud Costs

Microsoft Audit Playbook

Hybrid Cloud Management Study 2021

Enterprise Knowledge Management

IT Trends 2021

The Data Discovery Pain in the As-a-Service

Implementing IT Service Management Tools Successfully

Artificial Intelligence at the IT Service Desk

Predictive Maintenance - faster than the fault!

The Critical Importance of Trustworthy Data in ITAM

Selection of an ITSM tool: Tool requirements catalog

Selection of an ITSM tool: Identifying potential vendors

How to Launch Your First Chatbot Project

Quick Guide to Optimizing Your SaaS Licenses

The Ultimate SAP® S/4HANA Migration Guide

CCW Special Report: Knowledge Management

CCW Digital Market Study: Customer Experience Trends, Challenges & Innovations

Service-oriented IT Financial Management

10 Tips to Turn an SAP® Audit into an Opportunity

Chatbot & Virtual Assistant Use Cases

Decision Trees: Industry Use Cases

Seven Steps to Beat Oracle’s Shock & Audit

Knowledge Management Buyer's Guide

IT Monitoring in the Cloud

Business Aligned SAM

Salesforce & the SaaS Cost Explosion

Spotlight Artificial Intelligence

Knowledge Management Business Case Toolkit

Best Practices for Writing Knowledge Base Articles

4 Must-Have Knowledge Base Features

Comparison of Leading Software Asset Management Providers

Comparison of Leading Knowledge Base Providers

Your Guide to Software Asset Management for Oracle

The ITAM Review SAP Cloud Licensing Guide

8 Proven Strategies to Reduce Your Oracle Costs Now

How to Build an Effective Cloud Management Practice

SAM Mythbusters: Debunking the Cloud Compliance Myth

Customer Service while Working from Home

Service Monitoring in the Cloud Age

Selecting an ITSM tool

Automated Systems Management

IT Monitoring for medium-sized companies

IT service management from the cloud

Quick Guide to Maximize Your Software ROI and Mitigate Audit Risks

The Complete Guide to Software Audit Defense

Successfully develop data-driven services

Challenges in the Administration of Hybrid IT Infrastructures

Practical guide: Configuration management database

The practical impact of ITIL 4 - Part 3

Umbrella Monitoring

Ticket Correlation

Turn Your Discovery Data into SAM Strateg

End to End Monitoring

Succeed with omni-channel service

TEI™ of USU Software Asset Management Solution

Transform your business with DPA

Top Enterprise Service Management Providers in 2022

Low-code solutions with an eye for the big picture

Help Center

CCW Special Report: The Future of Remote Work, Productive Agents, and Knowledge Management

IT Alerting Service The IT

ITAM Review: Foundations of Software Asset Management

Operational Support for USU IT Monitoring (ZIS System)

IT Visibility for Cybersecurity

IDG Industry Survey: Businesses Suffer From a Lack of IT Asset Visibility

Flyer: USU Knowledge Management Analytics

CIO Report: How Automation and AI Ease Software Asset Management in the Cloud Era

Managing Content is Hard. USU Makes it Easy

CIO Report: Managing Software in the New Business Paradigm

USU Knowledge Management: Web Self-Service with Dynamic FAQs

Using Decision Trees in Customer Service

Knowledge Management & E-Learning: Leverage your Knowledge for Employee Success

Next Generation Chatbots

IT Service Alerting

Knowledge Management for Customer Service

USU Knowledge Management vs. Salesforce Knowledge

SAP® License Management in a Digital World

Why you need to analyze your indirect access and Digital Access before SAP does

The practical impact of ITIL 4 - Part 1

SAM Designed Around You

The practical impact of ITIL 4 - Part 2

SAP® Indirect Access vs. Digital Access

The Great Cloud Migration

ITAM - Enterprise SAM Certification

ITAM - Certification Oracle Database Licenses

Everything as a Service

ITAM - Certification for SAP® License Management