USU Self-Service Management

Automate your Services with USU Self-Service Solutions

The bar for customer service has never been higher and your customers and employees expect exponentially more today. This means solving their own issues quickly, without phone calls or shoulder taps. Your customers and employees want a simple, flexible solution for their requests — delivered on-demand, where and when they need it.

USU’s Self-Service Management solutions enable you to automate your company’s service workflows and empower your customers and employees:

To easily access information
Quickly submit service requests
Perform routine tasks such as form submissions, making reservations, and making bookings

USU Self-Service Management

IT Self-Service

Innovative solutions for IT support

Customer Care Self-Service

Actively introduce knowledge into your customer’s world

Employee Self-Service

Boost employee productivity with automation and self-service

B2B Service Portal & B2C Service Portal

Keep customers happy with easy, intuitive self-service

Chatbots

Faster, personal, and more efficient service

Voicebot & Virtual Assistants

Meet your new team of digital service agents: Alexa, Siri and Google Home

Professional Services

Harness the full potential of your knowledge management solution

Your benefits

increase in productivity

fewer IT tickets

higher First Contact Resolution rate

White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer…