USU Self-Service Management Improve your services with automated digital workflows

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Automate your Services with USU Self-Service Solutions

The bar for customer service has never been higher and your customers and employees expect exponentially more today. This means solving their own issues quickly, without phone calls or shoulder taps. Your customers and employees want a simple, flexible solution for their requests — delivered on-demand, where and when they need it.

USU’s Self-Service Management solutions enable you to automate your company’s service workflows and empower your customers and employees:

  • To easily access information
  • Quickly submit service requests
  • Perform routine tasks such as form submissions, making reservations, and making bookings

IT Self-Service

Innovative solutions for IT support

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Customer Care Self-Service

Actively introduce knowledge into your customer’s world

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Employee Self-Service

Boost employee productivity with automation and self-service

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B2B Service Portal & B2C Service Portal

Keep customers happy with easy, intuitive self-service

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Chatbots

Faster, personal, and more efficient service

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Voicebot & Virtual Assistants

Meet your new team of digital service agents: Alexa, Siri and Google Home

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Professional Services

Harness the full potential of your knowledge management solution

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Your benefits

50 % increase in productivity

20 % fewer IT tickets

40 % higher First Contact Resolution rate

Ready to get started? Let’s talk.