Customer Self-Service

USU

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Offer Better, Faster Service without Increasing Costs & Staff

Customers demand first class experiences when it comes to service, 24/7 and in the channel of their choice. USU helps you ensure that happens at scale with self-service tools in multiple channels. According to a study by Forrester Research, 72% of respondents prefer to look for solutions themselves instead of calling customer service. Don't sacrifice customer experience or your staff's sanity by trying to keep up with an explosion of requests manually.

Increase Customer and Company Success with Self-service

Whether on your website, chatbot or desktop, our Customer Self-Service solution guides your customers step-by-step to resolving their issues. Online self-service delivers precisely what users need — simply and quickly on any device. You’ll enjoy satisfied customers, increased brand loyalty and less churn.

Benefits of Customer Self-Service

For your company

Reduces your customer service department's workload with fewer calls
Reduces service and support costs
Reduces common calls and tickets
Enhances customer retention and loyalty with succesful interactions

For your customers

Dynamically delivers relevant information based on context
Faster results with intelligent search
Improved customer experience via easy UI
Ensures high quality and consistent service levels
Available 24/7

Selected features

Context-sensitive FAQs

Offers your customers direct help based on their activity

Multimedia content

Easily integrate different content formats — whether text, image, or video

Corporate branding

Customize the look and feel to match your corporate design and branding

Chat feature

Includes a chat tool for customers to quickly and easily ask questions if they can’t find a suitable solution

Integration

Easily integrates into existing systems as a SaaS or on-premises solution

Easily Integrate Self-Service into your Website

Easily integrate customer self-service into your website via a simple widget and code snippet, no changes to your website necessary. Use this feature to give your customer service team the independence they need to quickly respond to market and customer demands. If you prefer, set up our solution as a separate landing page or integrate it into your company’s existing website via iFrame.

We chose USU because we were able to integrate the Customer Care Self-Service solution into our existing website very easily. That allows us to offer our customers the precise service information they need. If necessary, we can respond very quickly to the latest notifications and incidents. Customers are notified right away, which reduces our service center’s workload.”

Wolfgang Schneider, Software Engineer/Project Manager, Liwest Kabelmedien GmbH

USU Insights

White Paper

Knowledge Management for Customer Service

Modern knowledge management improves agent and customer experience, while reducing operating costs.

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Customer Service while Working from Home

Results of USU's study "Customer Service during the Corona Crisis"

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Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.

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