Customers demand first class experiences when it comes to service, 24/7 and in the channel of their choice. USU helps you ensure that happens at scale with self-service tools in multiple channels. According to a study by Forrester Research, 72% of respondents prefer to look for solutions themselves instead of calling customer service. Don't sacrifice customer experience or your staff's sanity by trying to keep up with an explosion of requests manually.
Whether on your website, chatbot or desktop, our Customer Self-Service solution guides your customers step-by-step to resolving their issues. Online self-service delivers precisely what users need — simply and quickly on any device. You’ll enjoy satisfied customers, increased brand loyalty and less churn.
Offers your customers direct help based on their activity
Easily integrate different content formats — whether text, image, or video
Customize the look and feel to match your corporate design and branding guidelines
Includes a chat tool for customers to quickly and easily ask questions if they can’t find a suitable solution
Easily integrates into existing systems as a SaaS or on-premises solution
Easily integrate customer self-service into your website via a simple widget and code snippet, no changes to your website necessary. Use this feature to give your customer service team the independence they need to quickly respond to market and customer demands. If you prefer, set up our solution as a separate landing page or integrate it into your company’s existing website via iFrame.
We chose USU because we were able to integrate the Customer Care Self-Service solution into our existing website very easily. That allows us to offer our customers the precise service information they need. If necessary, we can respond very quickly to the latest notifications and incidents. Customers are notified right away, which reduces our service center’s workload.”
Wolfgang Schneider, Software Engineer/Project Manager, Liwest Kabelmedien GmbH