IT Service Catalog & SLA Display available services so your customers can access them

The right service catalog for the right customer

Use our IT service catalog solution to display all the services your customers can order and the service instances you currently provide to them, including the applicable service level agreements (SLAs). Control who can view which service and which service instance using authorizations and create customer-specific, personalized displays of the service catalog.
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Spotlight Artificial Intelligence

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.

Offer all your services in one service shop

Your users can view the services available to them and order new services with the service shop. In placing their orders, they’re guided through the service options available to them and if available, the costs they incur are also displayed. Use the Workflows & Automation feature to model and execute the service request process, which is automatically triggered when users place their orders.

Don’t limit your service catalog to just IT: Use it to provide access to services and products from all other departments at your company.

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Keep a close eye on your services and SLAs

Our ITSM gives you the flexibility you need to define any number of measurable service parameters, such as incident response and resolution times, application response times and availability, transaction speeds, and much more. ITSM stores the options selected for provisioning in the system as service level agreements when a service is instantiated. Measure compliance with these SLAs and present transparent information in reports.

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White Paper

The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
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The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
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The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Want to learn more about our IT Service Catalog & SLA solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!