IT Service Catalog & SLA

Display available services so your customers can access them

The right service catalog for the right customer

Use our IT service catalog solution to display all the services your customers can order and the service instances you currently provide to them, including the applicable service level agreements (SLAs). Control who can view which service and which service instance using authorizations and create customer-specific, personalized displays of the service catalog.

 

Offer all your services in one service shop

Your users can view the services available to them and order new services with the service shop. In placing their orders, they’re guided through the service options available to them and if available, the costs they incur are also displayed. Use the Workflows & Automation  feature to model and execute the service request process, which is automatically triggered when users place their orders.

Don’t limit your service catalog to just IT: Use it to provide access to services and products from all other departments at your company. 

it service catalog sla ueberblick serviceangebot

Keep a close eye on your services and SLAs

Our ITSM gives you the flexibility you need to define any number of measurable service parameters, such as incident response and resolution times, application response times and availability, transaction speeds, and much more. ITSM stores the options selected for provisioning in the system as service level agreements when a service is instantiated. Measure compliance with these SLAs and present transparent information in reports.

Überwachung der Serviceverfügbarkeit und vereinbarter Service Levels
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Smart Businesses use USU IT Service Management

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ALTE LEIPZIGER Lebensversicherung a.G.AOK NordostARBURG GmbH + Co KG
AVISTA Corp.Axians ICT Austria GmbHAxpo Services AG / Axpo WZ-Systems AG
BIT BW (IT Baden-Württemberg)BMW AGBaloise Group / Basler Versicherung AG
BayWa IT GmbHBayerische VersorgungskammerBechtle AG
Bundesagentur für ArbeitC&A Services GmbH & Co. OHGCommon Sense Consulting GmbH
Comramo KID GmbHConcordia Versicherungs-Gesellschaft a.G.DATAGROUP SE
DEVK Allgemeine Versicherungs-AGDeutsche Leasing AGDeutsche Telekom IT GmbH
Deutsche Telekom Technik GmbHEDAG Engineering GmbHEMAG Gruppe
ENAV S.p.A.EWERK Group (EWERK Digital GmbH)Eni Austria GmbH
Ferrovie dello Stato Italiane SpA (FS Technology)Festo SE & CO. KGFiducia & GAD IT AG
Finance Elements GroupGISA GmbHHALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KGHamburger Hochbahn AGHansgrohe SE
IAV GmbHINAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul LavoroIT Consult Halle GmbH
Jungheinrich AGKantonspolizei ZürichKlinikum Nürnberg
Komm.ONE AöRLVM Landwirtschaftlicher Versicherungsverein Münster a.G.Landratsamt Bodenseekreis
Lanxess Deutschland GmbHMAHLE International GmbHMEF -  Ministero dellEconomia e delle Finanze
MTU Aero Engines AGMainova AGMed-Lab medizinische Dienstleistungs GmbH (Labor Staber)
Müller Holding Ltd. & Co. KGOetker Daten- und Informations­verarbeitung GmbH & Co. KG (OEDIV)Open Grid Europe GmbH
Pilz GmbH & Co. KGPost CH AG - Die Schweizerische PostPoste Italiane S.p.A.
RUAG DefenceRobert Bosch GmbHRolls-Royce Power Systems AG
S&T AGSIG Information Technology GmbHSilhouette International Schmied AG
Stadt KölnStadtverwaltung GrevenbroichStuttgarter Versicherung Holding AG
T-Systems Austria GesmbHTRUMPF GmbH & Co. KGTechnisches Finanzamt Berlin
Thyssengas GmbHWilhelm Böllhoff GmbH & Co. KGgkv informatik GbR
ver.di Vereinte Dienstleistungs­gewerkschaft

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