E-Government Solutions
USU - Your Partner for the Digital Transformation of Public Administration
Public administration in Germany faces the challenge of working in a citizen-centric and service-oriented manner while operating efficiently and cost-neutrally. User-friendliness, interoperability, and easy access to digital citizen services will be the focus of future digitization projects by public authorities. The Online Access Act (OZG) and the IT Planning Council's digitization program have already set the course for modern e-government.
USU supports federal, state, and local government agencies in the strategic and technical implementation of their digital roadmap: from consulting and selecting the right technology to user-centric design, implementation, and operation. With e-government solutions from USU, you can make true citizen-centricity a reality - through forward-looking, automated, and data-driven services.
Your Benefits
35 % higher first-time resolution rate for citizen inquiries
50 % increase in productivity through automation
50 % less service costs
An IT system that provides employees in the citizen service centers of the 115 network with the right information quickly and reliably is the indispensable guarantor of the uniform public authority telephone number 115. The USU solution has been meeting this high standard for many years.
Dr. Georg Thiel, Head of Department, Federal Ministry of the Interior
The analytical approach of the USU experts convinced us. Their external view confirmed our path, but also provided important impetus that we will follow up on.
Tino Müller, Ministry of Justice and for Europe Baden-Württemberg
In addition to IT architecture expertise, USU's experience in introducing new technologies to companies was of particular value to us.
Reinhard Fischer, Head of IT SDK Versicherungsgruppe
With FIONA, we are continuously increasing our efficiency as a state office. We have become much faster, even with a high volume of applications. This is due, among other things, to the quality of the data: We have to rework and correct significantly less.
Daniel Schnermann, Head of Division at the Landesamt für Geoinformation und Landentwicklung (LGL)
The many letters of thanks received clearly show the positive impressions of the citizens of Cologne, who appreciate the fast, friendly service and the competence and quality of the information provided.
Axel Hansen, Deputy Head of Citizens' Helpline, Head of Infrastructure - City of Cologne
Our service portfolio for digital management
We pave your way to digital, networked, and efficient administration. We provide support from the initial idea through the development of an individually tailored concept to the optimal implementation of the content of your digital administrative process.We make the digital transformation plannable, tangible and implementable.
Consulting
- Project consulting
- Architecture
- Digital strategy
Individual development
- IT procedures
- Java-based applications
- Web applications
Portals
- Citizens and self-service portals
- Intranet solutions
- Omni-channel platforms
Process Automation
Process Automation
Application Management
- IT Service Management
- 2nd & 3rd level support
- 24/7 support
- Process support
USU creates e-government application for 40,000 farmers
USU is developing a web-based application route for EU agricultural subsidies for the Baden-Württemberg State Office for Geoinformation and Land Development (LGL).
Why e-government with USU is so successful?
For over 40 years, we have been supporting public administration on its path to digitization with future-proof technologies and high quality standards. Local, state and federal governments benefit from our expertise in software architecture, user-centric design of online portals and implementation of e-government services.
Over 40 years of expertise in public administration
Future-proof technologies and high quality standards
Over 50 satisfied customers from the public sector
Large partner network for maximum know-how
Working together in partnership: We are not satisfied until you are
Significant acceleration of development through low-code development
USU - Your Implementation Partner for the Online Access Act (OZG)
Cities and municipalities have to digitize hundreds of administrative services as part of the OZG. Far too often, the focus is on working through a catalog of requirements. Instead, see the digital transformation as an opportunity to create innovative online offerings and thus make citizen services as user-centric and results-oriented as possible. Together we will find the best OZG solution for you. We accompany you as a competent, experienced implementation partner from the conception to the implementation of the strategic measures for a digital Germany.
Our customers in the public sector
Learn more about our solutions.
We present our service portfolio and answer your individual questions - free of charge and without obligation!