Employee Self-Service

Boost employee productivity with automation and self-service

The central hub for all in-house services

Many companies rely on manual work for their internal service processes, making them inefficient and not transparent. Whether it’s a defective heating system, a paper jam at the copier, or a defective lamp, getting help from coworkers by email or phone costs plenty of time and patience. Avoid this trap at your company: Quickly and easily address employees’ problems and inquiries via digital self-service processes.

Whether you’re dealing with service requests, incident reports, information, approvals, escalations, or reporting, let Employee Self-Service accelerate processes and reduce your costs across departments from IT, human resources and facility management to finance.

Your benefits

savings through automation

fewer standard requests

happier employees

Employee Self-Service — realize synergies across all departments

With all employees using the same enterprise service management system for all their inquiries, your company benefits include:

No more disruptions across interdepartmental service processesIncreased employee productivity No need to store master data redundantly — it’s used in all processes

The costs are spread across multipledepartments.

Let USU software help organize your HR

USU digitalizes your HR service processes and boosts the quality and efficiency of your HR administration team. Employees and HR service staff can access and handle HR service processes anytime and anyplace without disruptions.

Integrate USU’s solution with your existing HR software for managing talent, performance, job applications, etc. and retain control over the higher-level work processes.

Inspire your employees with intuitive HR self-services

Get responses to frequently asked questions automatically — via chatbot, for instance

Access HR services according to authorization level

See the current status of active service requests

Directly chat with the HR department

White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.

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