Knowledge Management for Enterprise Services Drive your success using predictive enterprise knowledge base
Intelligently deliver knowledge throughout your company
Knowledge is critical to achieving success and now more than ever before with accelerating digitalization. Challenges such as staff turnover and the resulting loss of institutional knowledge leads to inconsistent information, unhappy customers, and frustrated agents.
As the pace of information change increases, so do knowledge gaps and duplicate, contradictory data. Getting the right answers on-demand will lead to both time and cost savings.
USU predictive knowledge management for enterprises puts a range of powerful features into your hands that actively support your company’s knowledge management processes. They facilitate cross-divisional and cross-location knowledge sharing throughout your company.
Make it easy for your employees, customers, and partners to find the latest, correct, quality-assured knowledge they need. You’ll have more productive employees and more satisfied, loyal customers.
Watch our webinar 5 Best Practices for Implementing an enterprise knowledge base.
A single source of truth
Our predictive internal knowledge base gives you centralized, role-based access to all quality-assured, current information in your organization whenever and wherever you need it. It links structured business data to unstructured documents.
Enterprise use cases for knowledge management
Accurate, on-demand knowledge is critical to a variety of business areas outside of classic service-oriented use cases and delivers value to Human Resources, Product Management and more.
Benefits
Analyzing your Service is as Easy as Pie Charts
Know your service, inside and out with detailed analytics and reports on engagement metrics, search patterns and insights to improve employee and content performance. Off-the-shelf reports deliver actionable insights for knowledge managers to identify content gaps, trends and self-service opportunities. Build custom reports or create your own with our flexible report builder.
Selected features
AI-Powered Dynamic Search
Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.
Decision Trees
Interactive, step-by-step guidance to the right solution. Create one process and share your knowledge with agents, customers and chatbots via an internal knowledge base.
Intuitive Editor
Our modern block-based editor features intelligent approval processes allowing editors to easily create new articles as well as be automatically notified to review existing ones.
E-learning
Integrated e-learning is a quick and easy tool for training new employees in the office or remotely and providing them information about new content. Reduce onboarding and training times while increasing user adoption.
Multilingual Ready
Easily and clearly provide knowledge and information in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.
Built for Multimedia Content
Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.
Enterprise Knowledge Management
Next Generation Chatbots
Using Decision Trees in Customer Service
Knowledge Management for Customer Service
Customer Service while Working from Home
Smart businesses use Knowledge Management for Enterprise Services
See more customers
Maximize the return on your company’s existing knowledge
Learn more about our solutions first-hand: