Knowledge Management for Enterprise Services Drive your success using predictive enterprise knowledge base

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Intelligently deliver knowledge throughout your company

Knowledge is critical to achieving success and now more than ever before with accelerating digitalization. Challenges such as staff turnover and the resulting loss of institutional knowledge leads to inconsistent information, unhappy customers, and frustrated agents.

As the pace of information change increases, so do knowledge gaps and duplicate, contradictory data. Getting the right answers on-demand will lead to both time and cost savings.

The USU predictive knowledge management for enterprises puts a range of powerful features into your hands that actively support your company’s knowledge management processes. They facilitate cross-divisional and cross-location knowledge sharing throughout your company.

Make it easy for your employees, customers, and partners to find the latest, correct, quality-assured knowledge they need. You’ll have more productive employees and more satisfied, loyal customers.

Watch our webinar 5 Best Practices for Implementing an enterprise knowledge base.

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USU Knowledge Center

A single source of truth

Our predictive internal knowledge base gives you centralized, role-based access to all quality-assured, current information in your organization whenever and wherever you need it. It links structured business data to unstructured documents.

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Enterprise use cases for knowledge management

Accurate, on-demand knowledge is critical to a variety of business areas outside of classic service-oriented use cases and delivers value to Human Resources, Product Management and more.

USU Knowledge Management for Enterprises

Benefits

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faster onboarding
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higher first contact resolution rate
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fewer documents

Analyzing your Service is as Easy as Pie Charts

Know your service, inside and out with detailed analytics and reports on engagement metrics, search patterns and insights to improve employee and content performance. Off-the-shelf reports deliver actionable insights for knowledge managers to identify content gaps, trends and self-service opportunities. Build custom reports or create your own with our flexible report builder.

KM Dashboard

Knowledge Management Analytics

Our KM analytics tool enables you to reduce operating costs and improve performance in a variety of ways such as:

Understand how effective your knowledge base is
Identify peak inquiry times
Discover bottlenecks in your processes
Gain insight into least and most used search terms
Find searches with no results and identify content gaps
Gamify employee content contributions and feedback

Selected features

Dynamic search

Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.

Decision trees

Interactive, step-by-step guidance to the right solution. Create one process and share your knowledge with agents, customers and chatbots via an internal knowledge base.

Intuitive editor

Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.

E-learning

Integrated e-learning is a quick and easy tool for training new employees and providing them information about new content. Reduce onboarding and training times while increasing user adoption.

Multilingual Ready

Easily and clearly provide knowledge and information in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.

Built for Multimedia Content

Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.

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Knowledge Management for Customer Service

Modern knowledge management improves agent and customer experience, while reducing operating costs.
E-Book

Customer Service while Working from Home

Results of USU's study "Customer Service during the Corona Crisis"

Smart businesses use Knowledge Management for Enterprise Services

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Maximize the return on your company’s existing knowledge

Learn more about our solutions first-hand:

💬︎ Insights

Study

CCW Market Study: Customer Contact Industry Review

Download the 2021 Market Study