Knowledge Management for Enterprise Services
Achieve greater success with our predictive Knowledge Management solution
Knowledge is critical to achieving success and now more than ever before with accelerating digitalization. Challenges such as staff turnover and the resulting loss of institutional knowledge leads to inconsistent information, unhappy customers and frustrated agents.
As the pace of information change increases, so do knowledge gaps and duplicate, contradictory data. Getting the right answers on-demand will lead to both time and cost savings.
Our predictive Knowledge Management solution puts a range of powerful features into your hands that actively support your companyβs knowledge management processes. They facilitate cross-divisional and cross-location knowledge sharing throughout your company.
Make it easy for your employees, customers, and partners to find the latest, correct, quality-assured knowledge they need. Youβll have more productive employees and more satisfied, loyal customers.
A single source of truth
Our predictive Knowledge Management software gives you centralized, role-based access to all quality-assured, current information in your organization whenever and wherever you need it. It links structured business data to unstructured documents.
Benefits
Selected features
Dynamic search
Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.
Decision trees
Interactive, step-by-step guidance to the right solution. Create one process and deploy it to your agents, customers and chatbots
Intuitive editor
Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.
E-learning
Integrated e-learning is a quick and easy tool for training new employees and providing them information about new content. Reduce onboarding and training times while increasing user adoption.
Multilingual Ready
Easily and clearly provide knowledge in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.
Built for Multimedia Content
Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.
Enterprise use cases for knowledge management
Accurate, on-demand knowledge is critical to a variety of business areas outside of classic service-oriented use cases and delivers value to Human Resources, Product Management and more.
Next Generation Chatbots
Using Decision Trees in Customer Service
Knowledge Management for Customer Service
Customer Service while Working from Home
Smart Business use Knowledge Management for Enterprise Services
See more customers
Maximize the return on your companyβs existing knowledge
Learn more about our solutions first-hand:
