Knowledge Management for Enterprise Services

Intelligently deliver knowledge throughout your company

Drive your success using predictive Knowledge Management solution

Knowledge is critical to achieving success and now more than ever before with accelerating digitalization. Challenges such as staff turnover and the resulting loss of institutional knowledge leads to inconsistent information, unhappy customers and frustrated agents.

As the pace of information change increases, so do knowledge gaps and duplicate, contradictory data. Getting the right answers on-demand will lead to both time and cost savings.

The USU predictive Knowledge Management solution puts a range of powerful features into your hands that actively support your company’s knowledge management processes. They facilitate cross-divisional and cross-location knowledge sharing throughout your company.

Make it easy for your employees, customers, and partners to find the latest, correct, quality-assured knowledge they need. You’ll have more productive employees and more satisfied, loyal customers.

Watch our webinar 5 Best Practices for Implementing a Knowledge Base.

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USU Knowledge Center

A single source of truth

Our predictive Knowledge Management solution gives you centralized, role-based access to all quality-assured, current information in your organization whenever and wherever you need it. It links structured business data to unstructured documents.

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Enterprise use cases for knowledge management

Accurate, on-demand knowledge is critical to a variety of business areas outside of classic service-oriented use cases and delivers value to Human Resources, Product Management and more.

USU Knowledge Management for Enterprises

Benefits

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faster onboarding
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higher first contact resolution rate
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fewer documents

Selected features

Dynamic search

Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.

Decision trees

Interactive, step-by-step guidance to the right solution. Create one process and deploy it to your agents, customers and chatbots

Intuitive editor

Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.

E-learning

Integrated e-learning is a quick and easy tool for training new employees and providing them information about new content. Reduce onboarding and training times while increasing user adoption.

Multilingual Ready

Easily and clearly provide knowledge in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.

Built for Multimedia Content

Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.

White Paper

Next Generation Chatbots

Chatbots are getting better all the time. Forget the clunky bots of years past. The next generation of chatbots offer a new conceptual and technical framework which means new opportunities for you in customer service.
White Paper

Using Decision Trees in Customer Service

Learn how decision trees create consistency and transparency in your customer service processes, speed up onboarding and increase CSAT.
White Paper

Knowledge Management for Customer Service

Modern knowledge management improves agent and customer experience, while reducing operating costs.
E-Book

Customer Service while Working from Home

Results of USU's study "Customer Service during the Corona Crisis"

Smart businesses use Knowledge Management for Enterprise Services

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Maximize the return on your company’s existing knowledge

Learn more about our solutions first-hand: