Knowledge is critical to achieving success and now more than ever before with accelerating digitalization. Challenges such as staff turnover and the resulting loss of institutional knowledge leads to inconsistent information, unhappy customers, and frustrated agents.
As the pace of information change increases, so do knowledge gaps and duplicate, contradictory data. Getting the right answers on-demand will lead to both time and cost savings.
The USU predictive knowledge management for enterprises puts a range of powerful features into your hands that actively support your company’s knowledge management processes. They facilitate cross-divisional and cross-location knowledge sharing throughout your company.
Make it easy for your employees, customers, and partners to find the latest, correct, quality-assured knowledge they need. You’ll have more productive employees and more satisfied, loyal customers.
Watch our webinar 5 Best Practices for Implementing an enterprise knowledge base.
Our predictive internal knowledge base gives you centralized, role-based access to all quality-assured, current information in your organization whenever and wherever you need it. It links structured business data to unstructured documents.
Accurate, on-demand knowledge is critical to a variety of business areas outside of classic service-oriented use cases and delivers value to Human Resources, Product Management and more.
Know your service, inside and out with detailed analytics and reports on engagement metrics, search patterns and insights to improve employee and content performance. Off-the-shelf reports deliver actionable insights for knowledge managers to identify content gaps, trends and self-service opportunities. Build custom reports or create your own with our flexible report builder.
Our KM analytics tool enables you to reduce operating costs and improve performance in a variety of ways such as:
Get automatically generated overviews to intuitively find all relevant information about a subject so you quickly find the right document or correct response.
Interactive, step-by-step guidance to the right solution. Create one process and share your knowledge with agents, customers and chatbots via an internal knowledge base.
Our flexible editing feature and intelligent approval processes allow editors to easily create new articles as well as review existing ones.
Integrated e-learning is a quick and easy tool for training new employees and providing them information about new content. Reduce onboarding and training times while increasing user adoption.
Easily and clearly provide knowledge and information in the languages you need: Using country or market specific workflows, create content as uniformly as possible yet as individually as needed.
Easily serve and stream large data volumes, such as videos, images, or PDFs, with an integrated multimedia server in your knowledge management system.
Learn more about our solutions first-hand:
Download the 2021 Market Study