USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.
Deliver resilient IT services to power your organization’s growth and productivity with USU IT Service Management. With everything you need to plan, operate, and control your IT, our range of mix-and-match modules enable you to get everything you need, and nothing you don’t. Find out why Gartner has ranked us among the top ITSM tools in the Magic Quadrant!
Deliver resilient IT services to power your organization’s growth and productivity with USU IT Service Management. With everything you need to plan, operate, and control your IT, our range of mix-and-match modules enable you to get everything you need, and nothing you don’t. Find out why Gartner has ranked us among the top ITSM tools in the Magic Quadrant!
USU is one out of 11 global tool providers
Pink Elephant, ITIL® Tool Certification
The Forrester Wave™, Enterprise Service Management, Q4 2021
We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.
Model and implement the desired workflows for all IT and enterprise service management processes, such as service request management, change management, IT financial management, asset management, contract management, and supplier management, as well as many more. Customize the standard workflows included in the scope of delivery and add any other workflows. The graphical process modeling is based on the standard BPMN 2.0.
In addition to manual tasks, configure automatic system tasks as process step and use them to automate processes so they run independently without having to manually intervene. Integrate these system tasks with third-party systems to automate processes across systems.
Model and implement the desired workflows for all IT and enterprise service management processes, such as service request management, change management, IT financial management, asset management, contract management, and supplier management, as well as many more. Customize the standard workflows included in the scope of delivery and add any other workflows. The graphical process modeling is based on the standard BPMN 2.0.
In addition to manual tasks, configure automatic system tasks as process step and use them to automate processes so they run independently without having to manually intervene. Integrate these system tasks with third-party systems to automate processes across systems.
Adaptation and modelling of processes using templates
Secure integration into your IT and connection to external systems
Adaptation and modelling of processes using templates
Secure integration into your IT and connection to external systems
After first making adjustments in the development stage, transfer the changes to the test stage; and after successful testing, send them on to the production stage.
Our ITSM solution supports you with tool-supported, automated, and error-free deployment to the next stage. Our solution logs, adjusts, and tracks any changes continuously. This supports a smooth migration process when you upgrade to new versions of our ITSM solution.
Integrate our ITSM solution into any external system — It doesn't make a difference if you operate ITSM in the cloud or on-premises: It supports data exchange through import/export, continuous data synchronization, and interaction with external processes in third-party systems.
Our ITSM solution supports transaction-secure data exchange and reliably monitors data-exchange processes, automatically checks the data quality of external data, and generates messages in case of deviations or interface errors. You can even model and simulate complex interface processes, data maps, and conversions on your own using the graphical interface and then execute them reliably.
The solution comes with a large number of preconfigured interfaces to common IT systems to simplify integration into ERP systems (SAP), ITSM systems (BMC, HP, CA, IBM, Microsoft, and others), discovery tools (LANDesk, Baramundi, Matrix42, RayVentory, and others), active directory and email systems, telephone systems, and more.
Integrate our ITSM solution into any external system — It doesn't make a difference if you operate ITSM in the cloud or on-premises: It supports data exchange through import/export, continuous data synchronization, and interaction with external processes in third-party systems.
Our ITSM solution supports transaction-secure data exchange and reliably monitors data-exchange processes, automatically checks the data quality of external data, and generates messages in case of deviations or interface errors. You can even model and simulate complex interface processes, data maps, and conversions on your own using the graphical interface and then execute them reliably.
The solution comes with a large number of preconfigured interfaces to common IT systems to simplify integration into ERP systems (SAP), ITSM systems (BMC, HP, CA, IBM, Microsoft, and others), discovery tools (LANDesk, Baramundi, Matrix42, RayVentory, and others), active directory and email systems, telephone systems, and more.
Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!
Get a demoOperate USU ITSM in your data center — we’ll help you with implementation
Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution
USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.
Markus Bacher, Head of IT Operation, Post CH AG
Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!