USU IT Service Management
Plan, deliver, and manage your IT services with ease
Effectively manage your IT services with a proven all-in-one solution
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.
Overview of USU IT Service Management
Spotlight Artificial Intelligence
USU recognized in 2021 GartnerÂź Magic Quadrantâą for IT Service Management Tools
USU is among 11 global vendors
Achieve your goals with USU ITSM
Take service management to the next level
Attain end-to-end automation
Close functional ITSM gaps
Consolidate systems
Conquer complexity
USU moves the Post! After all, service management isnât just an IT topic: Itâs a core element that touches all the organizationâs processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.
Markus Bacher, Head of IT Operation, Post CH AG
Your benefits
Increased efficiency
Lowered service costs
Automated service processes
Made in Germany, top around the globe: USU ITSM
USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITILÂź conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The âmade in Germanyâ ITSM solution that outperforms the majority of tools from international providers!
Let our high-performance solution fuel your success
Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Researchâs global survey comparing leading tools.
USUâs low-code/no-code solution is among the strongest in this evaluation.
The Forrester Waveâą, Enterprise Service Management, Q4 2019
Hit the ground running with plug-and-play or customized options
We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs â thereâs practically no limits to what you can do. We provide the features you need to adapt and integrate our software.
Workflows & Automation
Configuration & Customizing
Integration & Interfaces
Learn more about our USU IT Service Management!
Let us share our solution with you â at your convenience and with no obligation â in person or in a video conference!
Stay flexible â no matter your operating model
On-premises solution
Operate USU ITSM in your data center â weâll help you with implementation
SaaS solution
Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution
The practical impact of ITIL 4 - Part 1
The practical impact of ITIL 4 - Part 2
The practical impact of ITIL 4 - Part 3
Smart Businesses use USU IT Service Management
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Want to learn more about our USU IT Service Management solution?
Let us share our solution with you â at your convenience and with no obligation â in person or in a video conference!