Effectively manage your IT services with a proven all-in-one solution
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.
Overview of USU IT Service Management
Spotlight Artificial Intelligence
What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.
Achieve your goals with USU ITSM
USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.
Markus Bacher, Head of IT Operation, Post CH AG
Your benefits
Made in Germany, top around the globe: USU ITSM
USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!
Let our high-performance solution fuel your success
Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools.
USU’s low-code/no-code solution is among the strongest in this evaluation.
The Forrester Wave™, Enterprise Service Management, Q4 2019
Hit the ground running with plug-and-play or customized options
We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.
Workflows & Automation
Configuration & Customizing
Integration & Interfaces
Stay flexible — no matter your operating model
On-premises solution
Operate USU ITSM in your data center — we’ll help you with implementation
SaaS solution
Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution
The practical impact of ITIL 4 - Part 1
The practical impact of ITIL 4 - Part 1: Concepts and organization
The practical impact of ITIL 4 - Part 2
The practical impact of ITIL 4 - Part 2: The new practices
The practical impact of ITIL 4 - Part 3
The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool
Smart Businesses use USU IT Service Management
See more customers
Want to learn more about our USU IT Service Management solution?
Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!