USU IT Service Management

Plan, deliver, and manage your IT services with ease

Effectively manage your IT services with a proven all-in-one solution

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.

IT Service Desk

The all-in-one, modular solution for your IT support

USU IT & Service Monitoring

Get a comprehensive, centralized view of your IT and IT services with a single solution

IT Service Catalog & SLA

Display available services so your customers can access them

IT Asset Management

Manage your IT assets over their entire lifecycle

IT Financial Management

Efficiently and transparently manage your IT costs

IT Analytics & Process Optimization

Data-driven process optimization in IT Service Management

IT Self-Service

Innovative solutions for IT support

Knowledge Management for IT

Professional knowledge management in for IT services

IT Change & Configuration Management

Comprehensive overview of your IT infrastructure

IT Service Portfolio & Service Design

Manage business and IT services over their entire lifecycle

Hybrid Cloud Management

The all-in-one, modular solution for consolidated administration of your infrastructure — in the cloud and on-premises

Achieve your goals with USU ITSM

Take service management to the next level

Attain end-to-end automation

Close functional ITSM gaps

Consolidate systems

Conquer complexity

USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.

Markus Bacher, Head of IT Operation, Post CH AG

Your benefits

Increased efficiency

Lowered service costs

Automated service processes

Made in Germany, top around the globe: USU ITSM

USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

Let our high-performance solution fuel your success

Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools.

USU’s low-code/no-code solution is among the strongest in this evaluation.

The Forrester Wave™, Enterprise Service Management, Q4 2019

Hit the ground running with plug-and-play or customized options

We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.