USU IT Service Management

Plan, deliver, and manage your IT services with ease

Effectively manage your IT services with a proven all-in-one solution

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. 

Overview of USU IT Service Management

Achieve your goals with USU ITSM
Take service management to the next level
Attain end-to-end automation
Close functional ITSM gaps
Consolidate systems
Conquer complexity
Read customer stories

USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.

Markus Bacher, Head of IT Operation, Post CH AG

Your benefits
Increased efficiency
Lowered service costs
Automated service processes

Made in Germany, top around the globe: USU ITSM

USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

PinkVerify USU IT Service Management

Let our high-performance solution fuel your success

Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools.

Read customer stories

USU’s low-code/no-code solution is among the strongest in this evaluation.

The Forrester Wave™, Enterprise Service Management, Q4 2019

Hit the ground running with plug-and-play or customized options

We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.

Workflows & Automation

Configuration & Customizing

Integration & Interfaces

Stay flexible — no matter your operating model

On-premises solution

Operate USU ITSM in your data center — we’ll help you with implementation

SaaS solution

Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution

White Paper

The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
White Paper

The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
White Paper

The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Smart Businesses use USU IT Service Management

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Want to learn more about our USU IT Service Management solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!

📢︎ Insights

Gartner Report: Build the Right Justification for Moving to the Cloud