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White Paper
Successfully Introducing Service Management Tools
In this white paper we'll show you the steps to implementing your ITSM tool successfully and provide you with proven tips from project practice.
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White Paper
The Data Discovery Pain in the As-a-Service
Getting complete and accurate data is the first step to managing your software estate. While pulling in data from on-premises sources can be…
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White Paper
Enterprise Knowledge Management
Easy employee-access to knowledge is critical for your business’s success. In this white paper, see how Enterprise Knowledge Management introduces…
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E-Book
Smart Guide: 7 Tips for Controlling Your Hybrid Cloud Costs
This eBook will show you how to control your hybrid cloud costs, so you can maximize the benefits of operating in both on-premises and cloud…
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White Paper
The Great Cloud Migration
A Complete Software Asset Management Guide to Moving to the Cloud.
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White Paper
SAP® Indirect Access vs. Digital Access
Control your risk and avoid extra costs using new SAP license management guidelines
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White Paper
The practical impact of ITIL 4 - Part 2
The practical impact of ITIL 4 - Part 2: The new practices
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White Paper
The practical impact of ITIL 4 - Part 1
The practical impact of ITIL 4 - Part 1: Concepts and organization
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White Paper
SAP® License Management in a Digital World
SAP S/4HANA, Cloud, Indirect Access
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White Paper
Empower Customer Service Management
Modern knowledge management improves agent and customer experience, while reducing operating costs.
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White Paper
IT Service Alerting
Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a…
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White Paper
Experience the Next Generation of Chatbots
Forget the clunky AI bots of years past. The next generation of AI chatbots offer a new framework which means new opportunities for you in customer…
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