Robust operation and a high level of security are requirements that are placed on business-critical systems today - whether it's a portal, website, production control or app. To achieve this, they must be regularly monitored, trends and deviations analyzed, capacity bottlenecks reported in good time, and performance optimized.
USU's professional application management takes care of all that. With our team of experts, we take care of routine activities and monitoring for you. At the same time, we support you with maintenance, operations, and further development of your application.
At USU, we see application management as a combination of different building blocks and take a holistic approach. Depending on your requirements, we use these building blocks profitably for you. The following 4 components form the pillars of our Application Management offering:
What sets USU apart in the area of application management is, above all, ensuring the quality and continuity of the services delivered in accordance with ITIL best practices. Our experts are always trained in accordance with the latest technical standards. This means that you always have a competent contact person at your side in terms of both technical expertise and content - even in the form of stand-in arrangements during vacation periods.
Service times must be based on your business needs, which is why we offer different models for service and response times. You decide which services are provided by you and which by USU. No matter how many servers, stages, applications, interfaces, error tickets or users, we'll find the right solution for you. Always included: Your personal service manager, dedicated hotline and e-mail contact options, defined response times and continuous documentation.
Offer according to expenditure for the greatest possible transparency
All-inclusive offer for calculatory security
We present our service portfolio and answer your individual questions - free of charge and without obligation!