Application Management
Long-term support of your application over the entire life cycle
Robust operation and a high level of security are requirements that are placed on business-critical systems today - whether it's a portal, website, production control or app. To achieve this, they must be regularly monitored, trends and deviations analyzed, capacity bottlenecks reported in good time, and performance optimized.
USU's professional application management takes care of all that. With our team of experts, we take care of routine activities and monitoring for you. At the same time, we support you with maintenance, operations, and further development of your application.
The 4 components of our Application Management
At USU, we see application management as a combination of different building blocks and take a holistic approach. Depending on your requirements, we use these building blocks profitably for you. The following 4 components form the pillars of our Application Management offering:
Service and maintenance
- Delivery of patches and releases
- Defect Handling
- Acceptance, analysis, elimination of problems
Operation and Operations
- Installation of patches and releases
- Incidents and service requests
- Availability and Capacity Management
- Security and Access Management
- Disaster Recovery
Further development
- Inclusion of new requirements
- Concept
- Development & Test
- System introduction
Hosting and Cloud
- Operation in certified data centers
- Transfer to the cloud
- Secure management of hybrid infrastructures
Service Management
- Single Point of Contact (SPOC)
- Service, Operations and Escalation Management (ITIL®)
- Deployment and substitution planning
- Your ways to us in case of problems: Hotline, ticket system, e-mail
- Monthly reporting on the agreed service level
Service Team & Continuity
- Dedicated operations team
- Technical and professional know-how for your business processes
- German and English
Documentation
- Maintenance of operations manual and best practices
- Continuous education and training of the team
- Ensuring service continuity through knowledge management
Incident & Problem Management
- Analysis and elimination within the agreed response times
- Provision of workarounds
- Coordination with systems and departments involved
- We keep you up to date and inform proactively about the processing status
Change & Release Management
- Recording, evaluation and release of change requests
- Patch management
- Coordination of maintenance windows
Security & Access Management
- Ensure access authorization according to individual security policies
- Ensuring data integrity and authenticity
- Security audits
Availability & Capacity Management
- Ensuring the agreed level of availability for your business needs
- Ensuring system capacities according to utilization levels under economic aspects
- Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability
IT Operations Control
- Monitor and control your platform
- Administration of routine activities
Application Management at a glance
Service Management
- Single Point of Contact (SPOC)
- Service, Operations and Escalation Management (ITIL®)
- Deployment and substitution planning
- Your ways to us in case of problems: Hotline, ticket system, e-mail
- Monthly reporting on the agreed service level
Service Team & Continuity
- Dedicated operations team
- Technical and professional know-how for your business processes
- German and English
Documentation
- Maintenance of operations manual and best practices
- Continuous education and training of the team
- Ensuring service continuity through knowledge management
Incident & Problem Management
- Analysis and elimination within the agreed response times
- Provision of workarounds
- Coordination with systems and departments involved
- We keep you up to date and inform proactively about the processing status
Change & Release Management
- Recording, evaluation and release of change requests
- Patch management
- Coordination of maintenance windows
Security & Access Management
- Ensure access authorization according to individual security policies
- Ensuring data integrity and authenticity
- Security audits
Availability & Capacity Management
- Ensuring the agreed level of availability for your business needs
- Ensuring system capacities according to utilization levels under economic aspects
- Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability
IT Operations Control
- Monitor and control your platform
- Administration of routine activities
Your Benefits
More flexibility
- SLA tailored to your business needs
- Attractive billing models
- Everything from a single source - our DevOps team ensures service operations and implements any necessary changes at short notice
- European nearshoring possible
- Scalability in the team during peak loads
Higher reliability
- ITIL Best Practices
- Protection through SLAs and service hours up to 24/7
- Continuous documentation
- Preventive monitoring and trend analysis
- Always up to the latest technical standard
Reduction of complexity
- One central contact person incl. deputy regulation
- Reduction of hurdles (DevOps)
- Fixed calculation basis (fixed prices)
- Independent analyses
- Test automation
Why Application Management from USU
What sets USU apart in the area of application management is, above all, ensuring the quality and continuity of the services delivered in accordance with ITIL best practices. Our experts are always trained in accordance with the latest technical standards. This means that you always have a competent contact person at your side in terms of both technical expertise and content - even in the form of stand-in arrangements during vacation periods.
Our application management packages
Service times must be based on your business needs, which is why we offer different models for service and response times. You decide which services are provided by you and which by USU. No matter how many servers, stages, applications, interfaces, error tickets or users, we'll find the right solution for you. Always included: Your personal service manager, dedicated hotline and e-mail contact options, defined response times and continuous documentation.
Pay-per-use
Offer according to expenditure for the greatest possible transparency
- Service provision at an attractive monthly flat rate
- Expenses for the processing of service requests according to time and effort
All-inclusive
All-inclusive offer for calculatory security
- Service provision at an attractive monthly flat rate including expenses for processing service requests