Application Management Services
Long-term support of your application over the entire life cycle
Robust IT operations and a high level of security are the requirements placed on business-critical systems today - be it a portal, website, app or other software and development environment. Regular monitoring is essential. Trends and deviations must be analyzed, capacity bottlenecks reported in a timely manner and performance optimized.
With our team of experts, we take care of routine activities and monitoring for you. Entirely in accordance with your individual requirements, we support you in maintenance, support, operation and further development.
Your benefit:
➡ 20 years of experience in application management
➡ profound technology know-how through many years of experience in large projects
➡ Administration, customizing, and 3rd level from a single source
Our Services
To satisfy the individual requirements of the application, we offer a combination of different IT services. In doing so, we pursue a holistic approach.
Short term transition
Rapid and seamless transfer of your application into our service
Consulting
Individual and customized consulting for your IT landscape and infrastructure
Maintenance & Support
Regular maintenance, system upgrades and troubleshooting
Operation
Proactively monitor, plan capacity, and ensure smooth application operations
Further development
Continuous optimization, update or extension of your technology
Hosting & Cloud
Management of hybrid infrastructures as well as operation of your applications at the leading hyperscalers in Germany
Service Team & Continuity
Our qualified employees develop a sound understanding of your application. This enables us to quickly identify and solve problems on the one hand, and to quickly grasp and implement new requirements on the other.
Service Management
- Single Point of Contact (SPOC)
- Service, Operations and Escalation Management (ITIL®)
- Deployment and substitution planning
- Your ways to us in case of problems: Hotline, ticket system, e-mail
- Monthly reporting on the agreed service level
Documentation
- Maintenance of operations manual and best practices
- Continuous education and training of the team
- Ensuring service continuity through knowledge management
Change & Release Management
- Recording, evaluation and release of change requests
- Patch management
- Coordination of maintenance windows
Security & Access Management
- Ensure access authorization according to individual security policies
- Ensuring data integrity and authenticity
- Security audits
Availability & Capacity Management
- Ensuring the agreed level of availability for your business needs
- Ensuring system capacities according to utilization levels under economic aspects
- Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability
AM service modules at a glance
Service Management
- Single Point of Contact (SPOC)
- Service, Operations and Escalation Management (ITIL®)
- Deployment and substitution planning
- Your ways to us in case of problems: Hotline, ticket system, e-mail
- Monthly reporting on the agreed service level
Documentation
- Maintenance of operations manual and best practices
- Continuous education and training of the team
- Ensuring service continuity through knowledge management
Change & Release Management
- Recording, evaluation and release of change requests
- Patch management
- Coordination of maintenance windows
Security & Access Management
- Ensure access authorization according to individual security policies
- Ensuring data integrity and authenticity
- Security audits
Availability & Capacity Management
- Ensuring the agreed level of availability for your business needs
- Ensuring system capacities according to utilization levels under economic aspects
- Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability
Your Benefits
More flexibility
- SLA tailored to your business needs
- Attractive billing models
- Everything from a single source - our DevOps team ensures service operations and implements any necessary changes at short notice
- European nearshoring possible
- Scalability in the team during peak loads
Higher reliability
- ITIL Best Practices
- Protection through SLAs and service hours up to 24/7
- Continuous documentation
- Preventive monitoring and trend analysis
- Always up to the latest technical standard
Reduction of complexity
- One central contact person incl. deputy regulation
- Reduction of hurdles (DevOps)
- Fixed calculation basis (fixed prices)
- Independent analyses
- Test automation
Why Application Management from USU?
USU stands out in Application Management above all by ensuring the quality and continuity of the services provided in accordance with ITIL best practices. Our experts are always trained and educated according to the latest technical standards. This means that you always have a technically and substantively competent contact person at your side. This also applies to vacation replacements.
Our application management packages
Our service times are flexible and based on your business requirements. That's why we offer you various service and response time models. You have full freedom of choice when selecting services. For example, in the pay-per-use model, you can decide whether you want to perform certain tasks yourself or whether we should take care of them for you. Our service hours range from 9-17 on weekdays to 24x7 on-call service in the event of critical faults.
Pay-per-use
Offer according to expenditure for the greatest possible transparency
- Service provision at an attractive monthly flat rate
- Expenses for the processing of service requests according to time and effort
All-inclusive
All-inclusive offer for calculatory security
- Service provision at an attractive monthly flat rate including expenses for processing service requests
Our customers in Application Management
For more than 20 years, we have been working as a reliable and innovative partner at eye level with a large number of companies in application management.
All services at a glance with our solution flyer
We offer a wide range of service modules, fast response times and a flexible service time model - our flyer gives you all the information you need at a glance.
Download flyer now!