USU Digital Consulting

Application Management

Securing Business-Critical Applications with USU Expertise and Customized Service Levels

Long-term support of your application over the entire life cycle

Robust operation and a high level of security are requirements that are placed on business-critical systems today - whether it's a portal, website, production control or app. To achieve this, they must be regularly monitored, trends and deviations analyzed, capacity bottlenecks reported in good time, and performance optimized.

USU's professional application management takes care of all that. With our team of experts, we take care of routine activities and monitoring for you. At the same time, we support you with maintenance, operations, and further development of your application.

The 4 components of our Application Management

At USU, we see application management as a combination of different building blocks and take a holistic approach. Depending on your requirements, we use these building blocks profitably for you. The following 4 components form the pillars of our Application Management offering:

Service and maintenance

  • Delivery of patches and releases
  • Defect Handling
  • Acceptance, analysis, elimination of problems

Operation and Operations

  • Installation of patches and releases
  • Incidents and service requests
  • Availability and Capacity Management
  • Security and Access Management
  • Disaster Recovery

Further development

  • Inclusion of new requirements
  • Concept
  • Development & Test
  • System introduction

Hosting and Cloud

  • Operation in certified data centers
  • Transfer to the cloud
  • Secure management of hybrid infrastructures

Service Management

  • Single Point of Contact (SPOC)
  • Service, Operations and Escalation Management (ITIL®)
  • Deployment and substitution planning
  • Your ways to us in case of problems: Hotline, ticket system, e-mail
  • Monthly reporting on the agreed service level

Service Team & Continuity

  • Dedicated operations team
  • Technical and professional know-how for your business processes
  • German and English


  • Maintenance of operations manual and best practices
  • Continuous education and training of the team
  • Ensuring service continuity through knowledge management

Incident & Problem Management

  • Analysis and elimination within the agreed response times
  • Provision of workarounds
  • Coordination with systems and departments involved
  • We keep you up to date and inform proactively about the processing status

Change & Release Management

  • Recording, evaluation and release of change requests
  • Patch management
  • Coordination of maintenance windows

Security & Access Management

  • Ensure access authorization according to individual security policies
  • Ensuring data integrity and authenticity
  • Security audits

Availability & Capacity Management

  • Ensuring the agreed level of availability for your business needs
  • Ensuring system capacities according to utilization levels under economic aspects
  • Monthly reporting with risks on availability, reliability, maintainability, resilience and serviceability

IT Operations Control

  • Monitor and control your platform
  • Administration of routine activities

Your Benefits

More flexibility

  • SLA tailored to your business needs
  • Attractive billing models
  • Everything from a single source - our DevOps team ensures service operations and implements any necessary changes at short notice
  • European nearshoring possible
  • Scalability in the team during peak loads

Higher reliability

  • ITIL Best Practices
  • Protection through SLAs and service hours up to 24/7
  • Continuous documentation
  • Preventive monitoring and trend analysis
  • Always up to the latest technical standard

Reduction of complexity

  • One central contact person incl. deputy regulation
  • Reduction of hurdles (DevOps)
  • Fixed calculation basis (fixed prices)
  • Independent analyses
  • Test automation

Why Application Management from USU

What sets USU apart in the area of application management is, above all, ensuring the quality and continuity of the services delivered in accordance with ITIL best practices. Our experts are always trained in accordance with the latest technical standards. This means that you always have a competent contact person at your side in terms of both technical expertise and content - even in the form of stand-in arrangements during vacation periods.

Our application management packages

Service times must be based on your business needs, which is why we offer different models for service and response times. You decide which services are provided by you and which by USU. No matter how many servers, stages, applications, interfaces, error tickets or users, we'll find the right solution for you. Always included: Your personal service manager, dedicated hotline and e-mail contact options, defined response times and continuous documentation.


Offer according to expenditure for the greatest possible transparency

  • Service provision at an attractive monthly flat rate
  • Expenses for the processing of service requests according to time and effort


All-inclusive offer for calculatory security

  • Service provision at an attractive monthly flat rate including expenses for processing service requests

Learn more about our solutions.

We present our service portfolio and answer your individual questions - free of charge and without obligation!