USU IT Service Management

Plan, deliver, and manage your IT services with ease

Effectively manage your IT services with a proven all-in-one solution

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs.

Overview of USU IT Service Management

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Spotlight Artificial Intelligence

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.

USU recognized in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools

USU is among 11 global vendors

Achieve your goals with USU ITSM

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Take service management to the next level

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Attain end-to-end automation

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Close functional ITSM gaps

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Consolidate systems

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Conquer complexity

Read customer stories
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USU moves the Post! After all, service management isn’t just an IT topic: It’s a core element that touches all the organization’s processes. In setting up the Swiss postal service as an ICT service provider, USU covered all state-of-the-art ITSM tool requirements. The project has been a great success.

Markus Bacher, Head of IT Operation, Post CH AG

Your benefits

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Increased efficiency

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Lowered service costs

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Automated service processes

Made in Germany, top around the globe: USU ITSM

USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!

Made in Germany, top around the globe: USU ITSM

Let our high-performance solution fuel your success

Our future proofed USU IT Service Management uses a low-code/no-code technology that ranks highly in Forrester Research’s global survey comparing leading tools.

Let our high-performance solution fuel your success
Read customer stories
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USU’s low-code/no-code solution is among the strongest in this evaluation.

The Forrester Wave™, Enterprise Service Management, Q4 2019

Hit the ground running with plug-and-play or customized options

We deliver standard features so you can get going right away. But we can do so much more as well: We help you to customize the software to meet your needs — there’s practically no limits to what you can do. We provide the features you need to adapt and integrate our software.

Workflows & Automation

Configuration & Customizing

Integration & Interfaces

Learn more about our USU IT Service Management!

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!

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Stay flexible — no matter your operating model

On-premises solution

Operate USU ITSM in your data center — we’ll help you with implementation

SaaS solution

Use USU ITSM from the cloud as high-performance, flexible, and scalable SaaS solution

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The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
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The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
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The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Want to learn more about our USU IT Service Management solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!

💬︎ Insights

Study

Gartner® Research: 7 Steps Drive IT Financial Management Tool Success