IT Analytics & Process Optimization

Data-driven process optimization in IT Service Management

Comprehensively analyze, monitor, and control your IT

Our IT Analytics & Process Optimization software supports you in displaying, monitoring, and analyzing IT-related key figures. It also provides extensive features for creating role-based dashboard displays and regular reports. The software draws from a data warehouse core and covers the full range of BI features — ETL, real-time cubes, analysis, reporting, and visual depiction. Unlike with conventional BI tools such as SAP BW and Microsoft Power BI, our solution preconfigures all IT-relevant KPIs, which means you don’t face having to carry out the extensive work otherwise common in data warehouse projects.

Our IT Analytics & Process Optimization solution solution efficiently helps IT managers and process owners to control and optimize the entire IT service value chain with:

  • Role-based, interactive dashboards that provide information on current status
  • Ad hoc analyses using self-service BI that support problem analysis
  • Predefined IT key performance indicators that let you start using the solution right away — without needing a costly, time-consuming BI project
  • Available adapters for rapid integration with numerous data sources
Oracle Optimization

Always know the status of your IT processes

Our analytics solution keeps you up-to-date anytime, anywhere with preconfigured dashboards that let you view each specific role and all relevant ITIL® processes:

  • Graphical depiction of important IT key performance indicators helps you identify trends and deviations at a glance
  • You can analyze process cycle times and individually defined measurement intervals from process modeling
  • You can identify bottlenecks in process cycles and optimize them
USU IT Service Management

Uncover hidden potential for optimization with self-service BI

When IT key performance indicators lie outside the specified range, it‘s time to investigate. Our self-service BI feature will help you:

  • Create customized ad hoc analyses and reports on your own by drag and drop
  • Find hidden causes of problems by comparing, clustering, and correlating different data sets
  • Do away with BI and reporting experts — no database knowledge needed
SAP Optimization

USU Insights

Create new reports — just drag and drop

Use this analytics solution to easily design and send reports on your own:

  • Compile multiple individual analyses and various presentation forms within a single report by drag and drop
  • Augment report content with your comments and explanations
  • Create detailed reports and analyses for recipients with specific information needs
  • Plan automated delivery of reports at defined times
Roles Editor

Get up and running in no time with preconfigured IT KPIs

Use predefined, out-of-the-box KPIs for your IT service processes. These IT key performance indicators draw from ITIL®, COBIT®, and ISO 20000 best practices and extensive know-how stemming from over 40 years’ experience in ITSM projects. 

  • Take advantage of a complete set of tried-and-tested, ITIL®-compliant IT KPIs
  • Get started right away after a rollout of just a few days — without the usual costly, time-consuming BI projects
  • Easily add custom data and key performance indicators to the self-service BI solution later on
USU Software Asset Management

Merge process data from different sources

The self-service BI functionality takes a BI-based approach specifically developed for managing IT services and analyzing IT big data. Benefit from:

  • Extraction, transformation, and loading (ETL) of data from any number of sources
  • Storage and historical data preservation in a data warehouse
  • Real-time database using real-time cubes
  • Data processing for analysis and reporting as well as visual depiction
SAAS Optimization
White Paper

The practical impact of ITIL 4 - Part 1

The practical impact of ITIL 4 - Part 1: Concepts and organization
White Paper

The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
White Paper

The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Smart Businesses use USU IT Service Management

See more customers
ALTE LEIPZIGER Lebensversicherung a.G.AOK NordostARBURG GmbH + Co KG
AVISTA Corp.Axians ICT Austria GmbHAxpo Services AG / Axpo WZ-Systems AG
BIT BW (IT Baden-Württemberg)BMW AGBaloise Group / Basler Versicherung AG
BayWa IT GmbHBayerische VersorgungskammerBechtle AG
Bundesagentur für ArbeitC&A Services GmbH & Co. OHGCommon Sense Consulting GmbH
Comramo KID GmbHConcordia Versicherungs-Gesellschaft a.G.DATAGROUP SE
DEVK Allgemeine Versicherungs-AGDeutsche Leasing AGDeutsche Telekom IT GmbH
Deutsche Telekom Technik GmbHEDAG Engineering GmbHEMAG Gruppe
ENAV S.p.A.EWERK Group (EWERK Digital GmbH)Eni Austria GmbH
Ferrovie dello Stato Italiane SpA (FS Technology)Festo SE & CO. KGFiducia & GAD IT AG
Finance Elements GroupGISA GmbHHALLESCHE Krankenversicherung auf Gegenseitigkeit
Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KGHamburger Hochbahn AGHansgrohe SE
IAV GmbHINAIL - Istituto Nazionale Assicurazione contro gli Infortuni sul LavoroIT Consult Halle GmbH
Jungheinrich AGKantonspolizei ZürichKlinikum Nürnberg
Komm.ONE AöRLVM Landwirtschaftlicher Versicherungsverein Münster a.G.Landratsamt Bodenseekreis
Lanxess Deutschland GmbHMAHLE International GmbHMEF -  Ministero dellEconomia e delle Finanze
MTU Aero Engines AGMainova AGMed-Lab medizinische Dienstleistungs GmbH (Labor Staber)
Müller Holding Ltd. & Co. KGOetker Daten- und Informations­verarbeitung GmbH & Co. KG (OEDIV)Open Grid Europe GmbH
Pilz GmbH & Co. KGPost CH AG - Die Schweizerische PostPoste Italiane S.p.A.
RUAG DefenceRobert Bosch GmbHRolls-Royce Power Systems AG
S&T AGSIG Information Technology GmbHSilhouette International Schmied AG
Stadt KölnStadtverwaltung GrevenbroichStuttgarter Versicherung Holding AG
T-Systems Austria GesmbHTRUMPF GmbH & Co. KGTechnisches Finanzamt Berlin
Thyssengas GmbHWilhelm Böllhoff GmbH & Co. KGgkv informatik GbR
ver.di Vereinte Dienstleistungs­gewerkschaft

Want to learn more about our IT Analytics & Process Optimization solution?

Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!