IT Analytics & Process Optimization

Comprehensively analyze, monitor, and control your IT

Our IT Analytics & Process Optimization software supports you in displaying, monitoring, and analyzing IT-related key figures. It also provides extensive features for creating role-based dashboard displays and regular reports. The software draws from a data warehouse core and covers the full range of BI features — ETL, real-time cubes, analysis, reporting, and visual depiction. Unlike with conventional BI tools such as SAP BW and Microsoft Power BI, our solution preconfigures all IT-relevant KPIs, which means you don’t face having to carry out the extensive work otherwise common in data warehouse projects.

Our IT Analytics & Process Optimization solution solution efficiently helps IT managers and process owners to control and optimize the entire IT service value chain with:

Role-based, interactive dashboards that provide information on current status
Ad hoc analyses using self-service BI that support problem analysis
Predefined IT key performance indicators that let you start using the solution right away — without needing a costly, time-consuming BI project
Available adapters for rapid integration with numerous data sources

Always know the status of your IT processes

Our analytics solution keeps you up-to-date anytime, anywhere with preconfigured dashboards that let you view each specific role and all relevant ITIL^® processes:

Graphical depiction of important IT key performance indicators helps you identify trends and deviations at a glance
You can analyze process cycle times and individually defined measurement intervals from process modeling
You can identify bottlenecks in process cycles and optimize them

Uncover hidden potential for optimization with self-service BI

When IT key performance indicators lie outside the specified range, it‘s time to investigate. Our self-service BI feature will help you:

Create customized ad hoc analyses and reports on your own by drag and drop
Find hidden causes of problems by comparing, clustering, and correlating different data sets
Do away with BI and reporting experts — no database knowledge needed

White Paper

Spotlight Artificial Intelligence

What opportunities does Artificial Intelligence offer IT management to free up resources for value-adding activities? We identified six fields of action and compiled them for you.

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Create new reports — just drag and drop

Use this analytics solution to easily design and send reports on your own:

Compile multiple individual analyses and various presentation forms within a single report by drag and drop
Augment report content with your comments and explanations
Create detailed reports and analyses for recipients with specific information needs
Plan automated delivery of reports at defined times

Get up and running in no time with preconfigured IT KPIs

Use predefined, out-of-the-box KPIs for your IT service processes. These IT key performance indicators draw from ITIL^®, COBIT^®, and ISO 20000 best practices and extensive know-how stemming from over 40 years’ experience in ITSM projects.

Take advantage of a complete set of tried-and-tested, ITIL^®-compliant IT KPIs
Get started right away after a rollout of just a few days — without the usual costly, time-consuming BI projects
Easily add custom data and key performance indicators to the self-service BI solution later on

Merge process data from different sources

The self-service BI functionality takes a BI-based approach specifically developed for managing IT services and analyzing IT big data. Benefit from:

Extraction, transformation, and loading (ETL) of data from any number of sources
Storage and historical data preservation in a data warehouse
Real-time database using real-time cubes
Data processing for analysis and reporting as well as visual depiction