Our IT Analytics & Process Optimization software supports you in displaying, monitoring, and analyzing IT-related key figures. It also provides extensive features for creating role-based dashboard displays and regular reports. The software draws from a data warehouse core and covers the full range of BI features — ETL, real-time cubes, analysis, reporting, and visual depiction. Unlike with conventional BI tools such as SAP BW and Microsoft Power BI, our solution preconfigures all IT-relevant KPIs, which means you don’t face having to carry out the extensive work otherwise common in data warehouse projects.
Our IT Analytics & Process Optimization solution solution efficiently helps IT managers and process owners to control and optimize the entire IT service value chain with:
Our analytics solution keeps you up-to-date anytime, anywhere with preconfigured dashboards that let you view each specific role and all relevant ITIL® processes:
When IT key performance indicators lie outside the specified range, it‘s time to investigate. Our self-service BI feature will help you:
Use this analytics solution to easily design and send reports on your own:
Use predefined, out-of-the-box KPIs for your IT service processes. These IT key performance indicators draw from ITIL®, COBIT®, and ISO 20000 best practices and extensive know-how stemming from over 40 years’ experience in ITSM projects.
The self-service BI functionality takes a BI-based approach specifically developed for managing IT services and analyzing IT big data. Benefit from:
Let us share our solution with you — at your convenience and with no obligation — in person or in a video conference!