IT service alerting

Reduce outages and downtimes with professional IT alarm management

LeuTek is now USU – Same Expertise. Same People. New Name.

We take the next step for your company's success - with the concentrated USU power for the best service experience. Benefit from leading solutions in IT monitoring and IT & Customer Service Management!

LeuTek is now USU – Same Expertise. Same People. New Name.

Protect systems and processes

Integrated alerting enables operational teams, service owners, and management to respond quickly, no matter where they are. Alarm Management ensures your respond to incidents quickly, reliably, and effectively before it impacts important systems and processes. This significantly reduces the time you need to troubleshoot.


Variety of alerting media

  • Voice over IP, Voice over GSM
  • SMS
  • Email
  • Skype for Business and Microsoft Teams
  • Smartphone push
  • USU Alert app
  • And more

On-call planning

An on-call schedule can be stored in the USU system. The assignment of on-call members is always flexible and customizable.

IT Service Alerting app

  • Push notification
  • Alert overview
  • Availabilities
  • On-call shifts
  • Calendar
Variety of alerting media
On-call planning
IT Service Alerting app

Selected features

Variety of alerting media and alert app with push notifications

Alerting secured through escalation levels within an on-call shift

Prioritized alerts

Alert overview including root cause analysis

On-call planning

Multiclient dashboards

White Paper

White Paper: IT Service Alerting

Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a system after an outage.

Want to learn more about our IT Service Alerting solution?

Let us share our solution with you — at your convenience and with no obligation — in person or online.

💬︎ Insights


Gartner Report

Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices