IT service alerting

Reduce outages and downtimes with professional IT alarm management

LeuTek is now USU – Same Expertise. Same People. New Name.

We take the next step for your company's success - with the concentrated USU power for the best service experience. Benefit from leading solutions in IT monitoring and IT & Customer Service Management!

Protect systems and processes

Integrated alerting enables operational teams, service owners, and management to respond quickly, no matter where they are. Alarm Management ensures your respond to incidents quickly, reliably, and effectively before it impacts important systems and processes. This significantly reduces the time you need to troubleshoot.


Variety of alerting media

  • Voice over IP, Voice over GSM
  • SMS
  • Email
  • Skype for Business and Microsoft Teams
  • Smartphone push 
  • USU Alert app
  • And more

On-call planning 

An on-call schedule can be stored in the USU system. The assignment of on-call members is always flexible and customizable.

IT Service Alerting app

  • Push notification
  • Alert overview
  • Availabilities
  • On-call shifts
  • Calendar
Variety of alerting media
On-call planning 
IT Service Alerting app

Selected features
Variety of alerting media and alert app with push notifications
Alerting secured through escalation levels within an on-call shift
Prioritized alerts
Alert overview including root cause analysis
On-call planning
Multiclient dashboards
White Paper

White Paper: IT Service Alerting

Our new white paper shows how modern IT service alerting can help you minimize Mean Time to Repair (MTTR) - the average time it takes to repair a system after an outage.

Smart Businesses use IT service alerting

See more customers
ARD ZDF Deutschlandradio BeitragsserviceARZ Allgemeines Rechenzentrum GmbHAllianz
Allianz Technology SEAtos IT Services GmbHBKW Energie AG
BMW AGBaloise Group / Basler Versicherung AGCREALOGIX BaaS GmbH & Co. KG.
CommerzbankContinentalDB Systel GmbH
DEKRADEVK Allgemeine Versicherungs-AGDSV Gruppe
Deutsche BundesbankDeutsche Telekom / T-Systems Enterprise Services GmbHDeutsche Telekom Technik GmbH
EnBWFIZ KarlsruheFesto SE & CO. KG
Fiducia & GAD IT AGFinanz InformatikFinanz Informatik Technologie Service
Gothaer Systems GmbHHSCB TrinkausHannIT - Hannoversche Informations­technologien
Hannover Rck SEHansgrohe SEIT-Dienstleistungs­zentrum Berlin
ITERGO Informations­technologie GmbHITSCare IT-Services für den Gesundheitsmarkt GbRJungheinrich AG
KNV GmbHKommunales Rechenzentrum Niederrhein (KRZN)LVM Landwirtschaftlicher Versicherungsverein Münster a.G.
Land SalzburgLandesbank Baden-WürttembergMHK Group
OTTO GroupPERI GmbHProvinzial
RaiffeisenRhein Energie AGS&T AG
SCHWENK Zement GmbH & Co. KGSIX GroupSchwarz IT KG
Signal IDUNA Vereinigte Lebensversicherung AGSopra Financial Technology GmbHStuttgarter Versicherung Holding AG
SwisscomSyntax Systems GmbH & Co. KGTechniker Krankenkasse GmbH
VPV VersicherungenVolkswagen AGWMF
Wüstenrot & Württembergische AGcentrisdataport
endicaequensWorldlinegkv informatik GbR
s.OlivertobaccolandÖsterreichische Rundfunksender GmbH & Co KG

Want to learn more about our IT Service Alerting solution?

Let us share our solution with you — at your convenience and with no obligation — in person or online.