Your users expect rapid, reliable support for their IT problems and questions. Skip the phone calls and empower them with IT Self-service for faster resolutions. Enable your users to easily order services, report errors, and get their IT questions answered. Reduce your IT service desks' workload and deflect more tickets by automating your IT Self-Service. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools.
Self-service systems augment a broad range of software solutions. Simply integrate USU’s solution into your existing systems through a service connector — such as a knowledge base , incident-management or service-request portal — to give your users a single interface to access to a heterogeneous IT landscape.
Learn more about our solutions first-hand: