IT Self-Service

Innovative Solutions for IT Support

Reduce your IT tickets by 20 % with IT Self-Service

Your users expect rapid, reliable support for their IT problems and questions. Skip the phone calls and empower them with IT Self-service for faster resolutions. Enable your users to easily order services, report errors, and get their IT questions answered. Reduce your IT service desks' workload and deflect more tickets by automating your IT Self-Service. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools.

Your benefits

0%
fewer tickets
0%
greater automation
0%
increase in ticket processing speed

Selected features

Ordering and fulfilling IT services
  • Display available  services in your service shop 
  • Order IT services 
  • Track order/ticket status 
Reporting and resolving IT incidents 
  • Automatically displays known disruptions 
  • Proactively alerts users about disruptions  
  • Send tickets to the service desk with one click 
Self-healing
  • Automatically displays known workarounds from the knowledge base 
  • Navigates users to the solution using active documents and decision trees 
  • Automatically collects client data to diagnose problems 
Answers to general questions
  • Searches for operating manuals, printer locations, and the like  
  • Automatically searches your knowledge base to ensure no request returns empty results 
Chatbot
  • Automatically responds to common inquiries 
  • Transfers chat history to a ticket

Tap into virtually unlimited integration options

Self-service systems augment a broad range of software solutions. Simply integrate USU’s solution into your existing systems through a service connector β€” such as a knowledge base ,  incident-management or service-request portal β€” to give your users a single interface to access to a  heterogeneous IT landscape.

USU IT Self Service
White Paper

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The practical impact of ITIL 4 - Part 1: Concepts and organization
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The practical impact of ITIL 4 - Part 2

The practical impact of ITIL 4 - Part 2: The new practices
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The practical impact of ITIL 4 - Part 3

The practical impact of ITIL 4 - Part 3: The impact on your ITSM tool

Smart Businesses use USU IT Self-Service

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Solve IT problems swiftly, easily, and efficiently

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πŸ“’οΈŽ Insights

Gartner Report: Build the Right Justification for Moving to the Cloud