Reduce your IT tickets by 20 % with IT Self-Service
Your users expect rapid, reliable support for their IT problems and questions. Skip the phone calls and empower them with IT Self-service for faster resolutions. Enable your users to easily order services, report errors, and get their IT questions answered. Reduce your IT service desks' workload and deflect more tickets by automating your IT Self-Service. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools.
Your benefits
Selected features
- Display available services in your service shop
- Order IT services
- Track order/ticket status
- Automatically displays known disruptions
- Proactively alerts users about disruptions
- Send tickets to the service desk with one click
- Automatically displays known workarounds from the knowledge base
- Navigates users to the solution using active documents and decision trees
- Automatically collects client data to diagnose problems
- Searches for operating manuals, printer locations, and the like
- Automatically searches your knowledge base to ensure no request returns empty results
- Automatically responds to common inquiries
- Transfers chat history to a ticket
Tap into virtually unlimited integration options
Self-service systems augment a broad range of software solutions. Simply integrate USU’s solution into your existing systems through a service connector — such as a knowledge base , incident-management or service-request portal — to give your users a single interface to access to a heterogeneous IT landscape.
The practical impact of ITIL 4 - Part 1
The practical impact of ITIL 4 - Part 2
The practical impact of ITIL 4 - Part 3
Smart Businesses use USU IT Self-Service
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Solve IT problems swiftly, easily, and efficiently
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