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Manage CloudEnsure efficient, secure, and cost-effective cloud operations.

Optimize IT CostsGet cost transparency and make sure you don't overspend.

Manage IT RisksActively manage your risks and prevent critical incidents.

Maximize IT EfficiencyBoost efficiency with standardization and automation.

USU Solution - Optimize Customer Service

Optimize Customer ServiceAutomate to deliver more with less.

USU Solution - Improve Employee Experience

Improve Employee ExperienceEnsure efficient, secure, and cost-effective cloud operations.

Utilize AIUnlock the potentials of AI in your enterprise.

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Gartner® Market Guide for Customer Service Knowledge Management Systems 2025

Take the next step toward smarter customer service.

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Products

IT Service Management

Plan, deliver and manage your IT services with ease. Effectively manage your IT service delivery with a proven all-in-one solution.

IT Service Desk

All-in-one, modular solution for your IT.

IT Self-Service

Innovative solutions for IT support.

AI agents for ITSM

Increasing efficiency through AI.

IT Service Catalog & SLA

Provide services to your customers.

IT Asset Management

Reduce costs & IT risks, stay compliant.

IT Change & Configuration Management (CMDB)

Overview of your IT infrastructure.

IT Service Portfolio & Design

Manage IT services over their entire lifecycle.

IT Project Portfolio Management

Gain control of your IT landscape.

Governance, Risk & Compliance

Enforce your IT strategy & reduce risks.

IT Financial Management

Plan, deliver, manage your IT services.

IT Knowledge Management

Managing knowledge with AI.

Enterprise Service Management

Build an intelligent digital workplace.

IT Asset Management

Smart IT Management: Lower Costs, Minimize Risk.

IT Asset Inventory

Full transparency across all IT assets.

Software Asset Management

AI-driven license management.

IT Asset Supplier & Contract Management

Manage the lifecycle of your IT assets.

SAM for SaaS

Cut SaaS costs and avoid sprawl.

IT Asset Cost Transparency

Gain visibility into all IT costs.

SAM for Clients & Datacenter

License management of large vendors.

IT Asset Portfolio Management

Control your entire portfolio.

SAM for SAP® Software

Manage SAP licenses better.

Hardware Asset Management

Security, efficiency and compliance.

ITAM Managed Services

Continuous services and support.

Customer Service Knowledge Management

More than just a knowledge base.

Knowledge Center

Knowledge management that works your way.

Knowledge Self-Service

The response to modern customer needs.

Chatbot

Scale self-service with intelligent chatbots & 24/7 service.

Knowledge Analytics

Simple and fast reporting.

AI Agents

Boost productivity with AI agents that create, validate and deliver knowledge.

Knowledge Integrations

Seamless access to your knowledge.

IT Monitoring

One Platform to Monitor Your Entire IT Infrastructure.

IT Event Management

360° IT Monitoring with Event Correlation & SLA Optimization.

System Monitoring

Automated operation of your entire IT infrastructure.

Cloud Monitoring

Efficient Cloud Monitoring for Apps, Services & Processes.

Container Monitoring

Stable IT Services Through Smart Microservice Management.

End-to-End Monitoring

Enhance IT Service Quality for a Better User Experience.

Service Monitoring

Automated Monitoring for Secure, High-Performance Services.

IT Service Alerting

Reduce outages and downtimes with professional IT alarm management.

Professional Services

Expert insights from the people who created the solution.

FinOps

Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and migration.

What is FinOps?

Unifying Finance & Operations in IT.

What is BYOL?

How to Optimize Pre-existing Cloud Licenses.

SaaS Management

Understand and make the most of your cloud software.

What is SaaS Management?

Tame your SaaS chaos—why SaaS management matters.

10 Ways to Master SaaS Contract Management

An essential guide with best practices.

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How to Choose an ITSM Tool

400+ ITSM tools. This guide finds your best-fit vendor.

Learn more

Resources for your ITSM Buying Journey

Phase 1: Why buying a new ITSM tool

Phase 2: Get To Know The ITSM Vendor Landscape

Phase 3: Find your ITSM vendors

Phase 4: Pick The Best ITSM Tool & Get Sign-Off

Our Customers

Why USU

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Customer Service Center

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Sustainability & CSR

IT Financial Management at Bosch

Bosch restructured IT services and introduced transparent cost control with USU.

Resources

The Forrester Wave™: Software Asset Management Solutions, Q1 2025

The Best SAM Providers in 2025

Our Customers

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Phone: +1 (617) 307-7733

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