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ITAM Managed Services
ITAM Managed Services: A holistic approach to IT Asset Management
IT Asset Management (ITAM) ensures structured governance of software and hardware assets across their lifecycle. With ITAM Managed Services, organizations maintain continuous compliance, optimize software spend and improve visibility without overloading internal IT teams.
USU combines a proven ITAM platform with certified managed services – delivering automation, AI-powered analytics, and expert advisory in one integrated model. The ITAM Managed Services are modular and tailored to your company’s specific needs. We offer both individual service modules and complete solutions to optimize your software license management. Our ITAM Managed Services are tool-agnostic and can be delivered:
- Using the USU SAM tool
- Integrated into a third-party environment
- Entirely independent of the tool, based on customer preference
What’s included in our ITAM Managed Services
Application management
Interface & data quality management
Entitlement & contract management
Compliance management
Pick the right service package you need
USU ITAM Managed Services offer modular packages with clearly defined tasks we handle for you long term. Instead of building and maintaining everything in-house, outsource what you need based on your ITAM maturity and goals. Start with defined services and scale as you grow. Choose Essential, Premium or Enterprise and always know what we deliver and what you get.
| Service | Enterprise | Premium | Essential | Free-Trial | |
| Application Management | User Access Management | yes | yes | yes | no |
| Application Check | yes | yes | yes | yes | |
| Updating & Patching (on-prem only) | yes | yes | yes | yes | |
| CatalogPlus Update Service | yes | yes | yes | yes | |
| Interface & Data Quality Management | Interface Monitoring | yes | yes | yes | yes |
| Data Quality Management | yes | yes | yes | yes | |
| Process, Integration & Lifecycle Services | yes | yes | yes | yes | |
| Vendor Onboarding | Onboarding Technical Inventory | yes | yes | yes | no |
| Onboarding Commercial Inventory | yes | yes | yes | no | |
| Initial Compliance Build | yes | yes | yes | no | |
| Inventory & Demand Management | Coverage Analysis | yes | yes | no | yes |
| Technical Inventory Maintenance | yes | yes | no | yes | |
| Demand Configuration | yes | yes | no | yes | |
| Entitlement & Contract Management | Data Analysis & Upload | yes | yes | no | yes |
| Data Clearing | yes | yes | no | yes | |
| Commercial Inventory Maintenance | yes | yes | no | yes | |
| Compliance Management | Downgrade Path Management | yes | no | no | yes |
| Optimization Services | yes | no | no | no | |
| Compliance Analysis | yes | no | no | no | |
| Enablement | Training | yes | yes | no | no |
| Knowledge Transfer Sessions | yes | no | no | yes |
Build on ITAM Managed Services you can trust
Specialized in complex IT environments
Technology and expertise combined
Proven ITAM experience
Specialized in complex IT environments
Technology and expertise combined
Proven ITAM experience
How METRO brought their IT under control through services
Get in touch with an expert
Do you have questions about our offering? A quick call can be way more helpful than a long email chain. Talk to one of our experts to explore our products and see them in action.
Lauran van Eyck
Sales Development
IT Asset Management
Send us a message
No matter if you like to partner with USU or just have a few questions.
Frequently asked questions
How does a Managed Service work?
The Managed Service defines certain deliverables that are provided on a regular basis during the service term. The SLA specifies which services are provided automatically and proactively, and which services must be actively requested by the customer.
The advantage of the Managed Service is that recurring activities don’t have to be evaluated and billed separately each time; instead, the scope of services is agreed for a longer period at a fixed price.
At the beginning, the Managed Service is set up. We ensure that technical service interfaces are active and that all proactively delivered activities are scheduled. After that, the regular execution of activities begins. Regular communication between the Service Manager and your responsible contacts ensures that feedback is exchanged on a regular basis so that your satisfaction with the results is ensured.
What are the benefits of Managed Services for SAM or ITAM?
ITAM Managed Services take pressure off your internal teams, improve data quality and help cut license costs. At the same time, they reduce risks like under- or over-licensing and boost your audit readiness.
When should you consider Managed Services for SAM or ITAM?
If you’ve lost track of your IT assets, audits are a hassle or licenses aren’t used efficiently, managed services give you clarity fast—and drive long-term optimization.
How can I evaluate what the managed service actually delivered?
There are a few activities that take place entirely in the background, such as technical monitoring of interfaces. No logs are created for these. However, most services are documented by USU in tickets, through which we can show you the specific service delivery and the associated processing times. You will regularly receive evaluations of the processing of these automatically documented tickets as well as those you have manually created.
Where are my data processed in the Managed Service?
Who has access to my data in the ITAM Managed Service?
What is required of the customer?
We require active participation throughout the service engagement. For example:
- If we request license invoices (to load for a vendor), we ’ll need them provided in a timely manner.
- Some activities will still require customer-side support and action. For instance, if interface monitoring identifies an issue (e.g., expired credentials), you’ll need to complete the required steps on your end to restore access/connectivity.
