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- Webinar
- How To Become AI Ready In Customer Service
In this on-demand webinar, we’ll show how to:
Centralize knowledge into a single smart layer
Verify & clean content automatically with AI
Distribute that knowledge to every channel
Enable reliable chatbots, agent-assist & voice AI
Understand why AI fails without KM
How to centralize and structure knowledge
How to detect outdated/duplicate content instantly
How to ensure consistent & trusted AI answers
How to build your AI-Ready roadmap
Everyone is rushing to adopt AI in customer service-chatbots, voicebots, agent-assist, copilots, quality monitoring. But most of these initiatives stall or fail.
Not because the AI model is wrong-but because the knowledge the AI relies on is:
- Spread out across systems
- Outdated or inconsistent
- Unstructured or duplicated
AI is only as good as the knowledge behind it. No AI → without solid Knowledge Management (KM). That’s why USU now includes Mayday technology. Knowledge Empowerment designed to make organizations AI-ready.
This isn’t another “AI hype” session. It’s the practical roadmap to transform CX, reduce handling time and optimize operational efficiency.
Speaker
Florian Schwingenschloegl
Company Sales Manager, USU
