USU

USU Digital Customer Experience Inspiring digital experiences along the entire customer journey

Header USU Digital Customer Experience

Gaining a competitive edge with digital customer experience

The high service standards of major players have led to rapidly rising customer expectations. In the digital age, customers expect first-class experiences on any device, in any channel and at any time - with personalized addressing and individual offers across the entire customer journey.

USU helps your company or government agency design the best possible digital experiences for all target groups - prospects, customers, citizens, employees, partners, retailers. We support you from the initial idea to the development of an individually tailored concept to the implementation of a uniform and optimized customer experience.

USU Digital Customer Experience

Customer Self-Service

Actively bring knowledge into the world of your customers

Corporate Website

Personalized digital experiences for all target groups

Self-Service Portal

Service portals for efficient customer self-services

Customer Engagement Solutions

USU - Your Experienced Pega Partner for Successful Customer Relationship Management

Financial Service Solutions

Inspiring customer experience and smart workflows for insurance companies and banks

Chatbots

Intelligent chatbots for your use cases

Liferay DXP

Omni-channel platforms from the market leader

Digital Workspace

Modern employee portals for digital collaboration

E-Government Solutions

Digital administration and citizen services

Conversation AI & Virtual Assistants

The revolution in dialog between man and machine

Digital Experience Concepts & Design

Customer centricity as a successful digital strategy

Achieving Your Goals with USU Digital Customer Experience

Design innovative digital touchpoint

Optimize UX and customer convenience

Identify new up-selling and cross-selling opportunities

Convert leads into sales

Increase customer lifetime value

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USU has been an amazingly competent strategy and technology partner that has our back in every aspect of digitization. We were particularly impressed by the holistic approach, including UX design.

Oliver Braun, Grouphead IT, Stuttgarter Lebensversicherung a.G.

Why USU is the right partner for your digital customer experience project

Broad-based teams of CX, UX and technology experts

Future-proof technologies and high-quality standards

Many years of experience with digitization projects

Partnership-based collaboration: we are not satisfied until you are

More than 1,200 successful customer projects

Large partner network for maximum know-how

Read more about Digital Customer Experience

Blog
Blog Teaser: Return on Customer Experience

The ROI of Customer Experience - How Customer Service Pays Off

While Customer Experience (CX) is clearly an important component of companies’ strategy, it must nevertheless be able to provide clear and measurable success that directly contributes to achieving business goals. This can often be difficult because…
Blog
Blog Teaser: Der Heilige Gral CX

Centralizing Customer Data – The Holy Grail of Customer Experience

“He chose poorly.” We all remember the scene in Indiana Jones & The Last Crusade where the guardian of the holy grail cautions Harrison Ford to choose wisely among the many cups. As companies strive to achieve the perfect, personalized customer…

Our customers in the area of Digital Customer Experience

Shape the customer journey with USU – digital, successful, future-proof

We would be happy to present our solutions to you - simply and without obligation, personally or digitally.