Knowledge Base

Import your existing knowledge
Automatically migrate content from SharePoint, wikis, intranets and shared drives. With a broad set of proven connectors for data migration, you bring existing knowledge into one central system—without manual rework.

Use the same verified content across service agent desktops, FAQs, widgets and chatbots across all service channels. Simple questions are solved in self-service. Complex cases are handled by service agents with instant access to the same up-to-date knowledge.

Define roles and permissions for administrators, editors and service teams. Control who can view, edit and publish content—fully transparent and compliant.

Keep content clear, current and consistent. Our knowledge base ensures that service teams always work with simple, reliable information—so every answer is trustworthy and every interaction feels aligned.

Guide with decision trees
Structure complex topics with interactive decision trees and guided dialogs. Lead service agents step by step to the right solution—ideal for rare cases and multi-step processes.

Format content consistently and enrich it with visuals such as videos or GIFs. Make knowledge easy to consume, even in high-pressure service situations.

Collect feedback on every article and manage it in configurable workflows. Identify gaps, incomplete processes and outdated content—directly from service agents and customers.

Translate articles, correct grammar and improve writing style in one click. Knowledge AI Agents support editors in keeping content clear, consistent and ready for every target group. Administrators can also create and configure their own AI Agents—tailored to specific roles, languages or quality rules.